Complaint no SLF38326
KL58 E 8859
This is regarding a complaint registered on 4/11/13 w.r.t my car engine. During the initial check dealer has confirmed that engine cylinder there is a problem and asked us to pay 1Lakh Rs. Since the car has run only 10k Km and just completed 2 yrs it was told by dealer that they will replace it on company cost through goodwill. My car is stationed at workshop since from 4/11/13 and as of today 1 month is over without repair. We are writing this mail out of frustration and there is no hope in your voice customer care people. There is 2 things need you attention 1) Why engine got deteriorated within 2 years. Is it not big flop in quality? We would need to take up this issue globally..
2) Is that the standard of Volkswagen to keep the car in a service centre more than 1 month? Pls explain what is the meaning of customer sanctification as per Volkswagen.
We are fed up with your service now and left out with only this option. Either you take back that defective car or give us the car back ASAP. Pls don't force us to go to court for this issue. FYI we will wait for another 3 days if further no response we will be seriously taking up the issue in different way. Attached is the job card for your ref. Was this information helpful? | 
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