Volkswagen — Poor quality of Key handle

Address: Lucknow, Uttar Pradesh

My name is shiv Sharma from Lucknow, Got purchased one Volkswagen Polo on 24TH May 2011 from Gurgaon . My car number is HR-26-BK-5626 The model number is Polo Diesel Since last 6 month i am just visiting the car workshop in Lucknow ( Viraj Autosales, Lucknow ) . In my last visit they repair the keys again after 15 days both the keys got again came out from the base of the key Now even i have shown them the bad quality of metal used in the key & its base, but no one is listening me properly & forcing me to get the new one One key is costing approx Rs 15000/ it means i need to pay Rs 30000/ for its manufacturing defect. I have heard a lot about your program that you help in resolving the customer grievance Prior to this i was driving Santro & Honda City but never faced these kind of customer victimization by the company . Request you kindly intervene in between so that justice & gen unity can be retained I belongs to a middle class family & even my car is self driven so even they cant say the case of mishandling by the car driver Regards Shiv Sharma [protected] [protected] [protected]@gmail.com