West Bengal State Electricity Distribution Company [WBSEDCL] — Payment made through GPay barcode scanner and payment successful, but no message for confirmation of payment, had to pay fine

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with GPay scanner.
UPI transaction ID is[protected],
Google Transaction ID is CICAgKDltyhcg
Bill Amount: Rs. 780/-
WBSEDCL Consumer ID:[protected]
Payment Date: 30.01.2021

Payment by Soumik Dey from Gpay UPI Scanner. Money debited from my CItiBank account.
Transaction successful, but no confirmation message delivered in registered mobile. Online payment status shows no payment history available on that date(30.01.2021)

Details of the Customer
Name: Mrinal Dey
Customer Id:[[protected]]

I have to pay fine for the same bill next time.
Kindly look into the matter.
Thanking you.