Whirlpool India Complaints & Reviews

I purchased washing machine from whirlpool and is under amc/warranty. From last 20 days, 7th of sep'17 my machine is not working. I raised complaints on 12th of sep'17 with sr# hd[protected]. Till date no repair done by whirlpool and now they are asking to pay and exchange the machine with new one as spare are not available.
Multiple complaints raised via toll free number, sms, local call to tsp, bsm whirlpool team but still they are not responding with right approach.
Upon asking they are saying that my an unnecessary talking and asking for thing.. It is ridicules for such a big company to behave like this with customer.
Machine purchased in fully automatic -360 model which is supposed to be latest and the best model this company launched but surprisingly, it doesn't work for a year and now we are getting multiple issues.
From past 20 days we are washing manually and the investment made for this huge machine is useless to us. We are seeking for your help as we see not concrete commitment from service center. Pls, help.

I had extremely good faith and belief in the goodwill of your products and after sales services being offered by your company and why i had purchased a number of electrical appliances.

I had purchased a refrigerator "3200 - whirlpool ff refrigerator 300l fp 313d pvt roy alpha steel". I had purchased this on dated 07/05/2017 from lotus, bilaspur (C. G.) pin 495001 vide bill no. 94r1700379.

But, just within 3-4 months of its purchase, the lower part of the refrigerator's body had gone cracked automatically. Immediately i complained the matter to your service personnel at bilaspur (Chhattisgarh). The service personnel attended the service and said that it can not be replaced and suggested to repair through applying quick-fix or else. Another service personnel (M. No. [protected]) also told that it can't be replaced. But, i want to replace the new one.

I hereby attached the photo of damaged body of fridge and a bill copy.

Therefore, i earnestly requested to look into the matter & replace the fridge with new one in view the goodwill and reputation of your esteemed company.

I purchased the machine of 7.2 boom wash 360 top load on 10/01/16.
From last one year there is a problem with machine showing ss1 error during rinse cycle. Several times mechanic visited and changed motor, motor belt, sensor cable two times. Still problem is there.
Now the recent development is as mentioned below. I have raised the complain again and, today service engineer is visited to attend the complain. As per him the machine is to be shifted to whirlpool workshop. When i quiry who will shift the machine, they told customer has to shift the same. When i called over [protected] at 3:02pm on 22 sep 17 to confirm the same, whirlpool executive told i have to shift the machine to the service center at my own cost and risk.

As per user manual under limited warranty section, any damage to washing machine during transportation by purchaser is not covered under warranty, so how i can shift the same.
As per my transporter, cost will be rupees 4000 for to and fro, as service center is 45 km from my place, so who should bear the transport cost when machine is under warranty and problem is from last one year, which is purely technical and no operational fault.

We have purchased a whirlpool water purifier on 19th august 2017. It has been delivered and installed on 29th august 2017. On 30th august 2017 we have identified a leakage through the tap. The satya people asked us to contact the customer care whirlpool. We did that and in 20 days the service person has attended the problem 3 times. He changed the tap 3 times. The 3rd time it was yesterday 21st september 2017. Today when we called him again as the problem has not been sorted, the service person told to call satya enterprises for a replacement. It seems the product is having some defect.in this regard, i am writing to you for an appropriate action. This product has been completely changed our opinion about satya enterprises.

Very sad that i am not in a position to suggest any of my friends to purchase this product (Whirlpool water purifier).

The reputation of satya which has been created over years will be spoiled by selling such products.

Looking forward to an immediate and appropriate response.

We bought whirlpool 360 full automatic washing machine on 29.10.2015 (Product serial no. 221195) and within two months the water started gushing out from the bottom instead of the pipe. Twice we called the retailer we bought it from and next two times toll free customer care number of whirlpool. Each time the technician refixed the drainage pipe and said it wont happen again. It has happened again the fifth time within warranty period. Either they dont know wat they are doing, or the fixing point for the pipe is defective, result is flooding and my mother has to take a broom and clean the room. Understandable she would rather not use the machine at all.

On top of the substandard machine, the technician asked for money even though it is still in warranty phase, and the reason he gave was shocking. He said since we bought the machine from reliance retail (Axis mall, new town, kolkata) we will not get the warranty, since whirlpool has had a falling out with reliance retail. So every time we call for customer care, or if replacement of parts is needed we have to pay for it just like when machine is out of warranty period!!

This is highly ridiculous. First, the product is defective. Then, we are told this nonsense. Why should the customer suffer for issues between the two companies? Why does whirlpool make their products available at reliance retail, chroma or other such retailers then? Do consumers have to buy directly from their factory? We have bought a whirlpool product from a legitimate seller with proper documents, we were promised 8+2 years of warranty on the product and we expect to receive that.

I do not take kindly to being tossed between whirlpool and reliance every time i have to call customer care. Whirlpool should take responsibility for its product and should honor the terms of warranty. Infact, since its clear its a defective product that cant be fixed even after four attempts, i demand it be replaced with a properly functioning washing machine. This whole process has been so frustrating that since then we have bought half a dozen appliances and not one of them is whirlpool.

I did a contract with whirlpool for the washing machine of the same company at the time of contract they committed lots of things like cleaning of machine with powder provided by company and now service contractor deny the same.
Now as a customer i don't know what to do.
Whirlpool told our telemarketing contract with cyrus and authorised service center contract with shreeji marketing.
I did contract with cyrus and paid the charge in the name of whirlpool. But service provider did not agree with service contractor and company did not reply just politely says go and contact where you did the contract.

Kindly suggest me from where i recover my money back. Whirlpool cheated me.
But from now i never use whirlpool product or never suggest any one.

We are facing bitter experience by buying whirlpool products. Now scared about quality of your products. One ac problem we booked and we put amc done on 04.08.2017. More than 100 time s we asked your team they told everything comes under amc including coil. They told coil to be replaced under amc it will be done. Later that engineer told amc not punched wait for some more time. We called that engineer continuously. Finally after 20 days he came and told coil no stock wait for another one week. Again he didnt turn back then we called continuously he told no stock then later he told he met with an accident so contact customer care. Again we called customer care within 24 hrs engineer will come like that they told but engineer not came. Again we called customer care on 04.09.2017 and 07.09.2017. Finally another one team came today and they also returned back. We got call from service center that coil wont cover under amc. We really surprised our workmanship of whirlpool.
Then we have got call from service center anna nagar stating that amc not covered for coil then we argued with them. They finally accepted and told that within a week solve the issue under amc on 31.08.2017. Then we have called continuously and everyday they told that today problem will be solved like that, but finally they have not attended the call.
So totally their entire team cheated us by false commitment.

How to complaint aganist whirlpool perumbavoor service center
I call perumbavoor whoirlpool service center for repain my whirlpool washing mechine. There was defect in spin... Technician come and check he said wirekit need to change (Only complaint spin section) wash section was working properly... Technician agreet to bring wire kit and change.. Later same technician call and said should bring to workshop. And i delivered the mechine after that they saying very expensive to repair spin section.. Better buy new instead or repain.. So i agreed ok return.. They deliver on 19 spe 2017.. Mechine totaly spoil.. Now washing also not working

I purchased the whirlpool refrigerator 215 litters single door on 30/06/2017 at bajaj electronics, boduppal branch hyderabad.. At the time of installation technician found it has no compressor he said. It will be replaced to you, i will send the complaint to the higher authorities he said. After that i met at branch and contacted executives, i appealed to replace another (Color) they agreed and they said to me it will be replaced in one week. After that i called to them but not responding properly. So till this day i did not received the refrigerator so kindly solve my problem as early as possible.

Thanking you. Yours
Sincerely
M. Himavrdhan reddy
Mobile:[protected]

I bought wirlpool refrigerator in last month, it is single door.
From starting day one i am getting different issues with this product. All time company send a person called technician, he checked something and then told us there is no any problem.
There is problem with transistor (Excess cooling happens in freezer)
But technician decline just by looking fridge from outside.
I am not getting proper service from wirlpool company and not getting replace product though it is under warranty.

We bought a refrigerator proton on 2 weeks back.it is found that cool air from freezer is leaking from the corner.Due to the cool air leakage water drops accumulate inside the freezer always.we complained to the shop were we purchased it.they replaced it but the new one also has the same defect.we are fed up with the proton model of whirlpool fridge

We bought top loading whirlpool fully automatic washing machine in jun 2015.
It worked well for two years as mentioned in the warranty. But from the last month there was a heavy sound in the spin tub while rinsing and spinning.
We lodged a complaint in whirlpool customer center they said that two year warranty period was over so inspection charge will be Rs 470/-. I accepted it and their person came to our home and checked the...

Have been the whirlpool water purifier for more than 2 years.
When it stopped working, I have raised a complaint with call center. The vendor to whom it is assigned to is not able to correct the problem even after two weeks.

Despite calling vendor multiple times and following up with the customer service of whirlpool multiple times there is no response.

I am thinking of getting rid of this purifier now.

Looks like whirlpool is not capable of either delivering high quality goods or services to its products. If this is the kind of service in cities like Bangalore, there is no way consumers can get response in other Indian cities. A simple water purifier can not be fixed in two weeks, that says a lot about the quality of service.

This also means that these products are OK till it has issues and once you have problems, there is no guarantee of getting it fixed and you may have to throw it away.

In future, I would be forced to ask my apartment people and contacts not to go for whirlpool product and find something which is readily available in terms of parts and services.

My name is sonali i have purchased whirlpool washing machine in 2012 my machine bill is lost and delar is refusing to give me duplicate bill, my machine pcb was not working so complain in whirlpool so whirlpool engineer came and check he said that medam your pcb is not working you have to put new one i say ok then he say you have to pay survice charge and give advance payment i say ok then he told me you will get pcb in 3 -4working days, after 6 days i call in service center the reply me that pcb is not available their is no alternate solution for it, it mean that whirlpool only sell their products after selling products they don't take responsibility of products demage and nor give replacement of products,

A refrigerator purchased in may 2017 and found a disput in it. I have applied for replacement of the same. But after 5 months no action taken by whirlpool. Registered mobile no is [protected]. I have talked several times to customer care. They always answering statements which are not similar with each other. What can i do for this? I have paid for new item but you sold me a broken item. Deliver boy also filled up a complaint for the same. How time long it required to be need for replace it? Can we get the disput free item by you???

Dear team,
I have purchased your washing machine on november 2014 from lulu hypermarket, ernakulam, from a week of purchasing the product i have faced problem regarding drum of the washing machine is hitting the wall and moving, several times people from north paravur service centre visited my home and changing spring of the machine and also i have taken the machine to their service centre after a week still the issue starts. So my question is is this a fully automatic machine i don't see such facility in this because when i start the machine i cannot go for outing because when i come back machine will be in some other place., i have been using lg fully automatic machine for 10 years i haven't faced any such issues. This washing machine is a useless one because when we power on the same we need to adjust the cloth periodically. So i suggest don't buy this product. I[censored] cannot solve my issue i will go legally towards company
Regards,
Sooraj balachandran
[protected]

We purchased whirlpool - white magic (6.5 kg) washing machine on jan 2016 - model number - 31092. Its not even 2 years and we are still under warranty and we have been calling customer care almost every 2 months.
Every time the technician gives different reason and till now the issues are still pending.
Issue 1 : red light on and washing stops halfway.
Solution :

Call 1 - technician cameover and told us to put clothes one by one, instead of dumping all. Issue not resolved

Call 2 - technician cameover and told us to check power supply, water supply. Issue not resolved

Call 3 - technician cameover told us he has done some reset in the machine and it should work. But the problem remained same. Issue not resolved

Call 4 - technician cameover and told us its sensor board issue and fixed it

Issue 2 - water leakage from machine

Call 5 - technician and did some reset and fixed it

Issue 3 - heavy vibration with noise and washing machine keeps moving

Call 6 - technician told us to remove the washing machine stand. Issue not resolved

Call 7 - technician told us to split clothes and use. For a family of 2 members, washing machine should simplify work, instead it has become nightmare to us.

Problem still exists, unresolved.

Issue 4 - water flow in the tub non stop, even after washing is done

Call 8 - filter issue and its been replaced

Whirlpool technician everytime come over and give us some solution on trial and error basis. Worst part is inspite of all these trial and error basis, problem is never resolved
Whirlpool has provided us the defective piece and i would request whirlpool to seriously look into this product

Seriously no clue on how a product can have so many defects. Luckily we are still under warranty, but if we discover different problems once in every two months, should we really use the wahsing machine.
We completely lost hope in whirlpool products/.

Now daily we sit near to washing machine till the washing completes. We do know what new issue would come everyday

Also the heavy vibration, noise and the machine moving remain unresolved.

Request whirlpool to look at the listed issues and provide us replacement as i am sure that we will encounter many more issues with this defective product.

Thanks, damotharan.
[protected]

Our whirlpool fridge/freezer (Double door upright) stopped functioning correctly due to faulty control board.

The appliance is advertised and sold as "stabilizer free" - no stabilizer required.

Their service engineer replaced the board and advised us that we would have to bear the cost as "we were not using a voltage stabilizer'.

We pointed to the bright shiny and as new stickers blazoned across the appliance proclaiming"it's only for the compressor"... He saw nothing wrong with that making statement.

In whirlpool's world advertising their products as"stabilizer free" means you really need a stabilizer and you should be aware...

What planet do these people live on?

The product failed slightly over one year, with a ten year warranty i ecrtainly would advise consumers to look to a more reliable brand who value long term customer association.

I certainly would not recommend this firm to anyone. Their terms and conditions are something they hide behind rather than take responsibility for false advertising and misleading the public.

In spite of repeated calls and numerous assurances from Customer Care, I had logged a call for AMC extension no responses from any body from the company had botthered to reply. The number provided by Shadab of customer care of Ms Reshma More is also wrong as no body cares to pickup the line.
Even no senior executive does revert back.

Dear sir,
Under the strict instructions from my client i hereby serve you the notice as under
1) my client as mentioned above under purchased the refrigerator as mentioned above at vijay sales sion branch on the abovementioned date.
2) my client after few days lodged the complaint that after defrosting after 3 days the water accumalated in the back tub/tray is overflowing. The technician came and changed the temperature of the fridge and made a statement that due to the temperature the water is not evaporating but overflowing
3) then after few days the water started to flow from the front door, again my client lodged the complaint and the technician didnot do anything instead told that whirl pool fridge operate in such way only
4) again my client lodged the complaint then the technician came and told that the when the water in the tub is accumulated it has to be removed manually after every 3 days and the water has to be thrown.
5) i hereby bring to your notice when my client's neighbour also has the same fridge but the water evaporates automatically, then why only my client has to do it manually. Secondly even in the instructions book it is not mentioned that the water has to be thrown manually not the sales executive during the purchase made such statements
6) now after repeated complaint no technicians nor any engineer visited my client nor attended my client complaint even when it is under warranty period
7) hence under the instruction of my client, i hereby serve you that within 15 days of this notice if there is no action taken from your end, you are liable to be prosecuted under consumer protection act for which legal consequence alone you are held to be responsible

Advocate mount mary nadar
Mumbai high court
[protected]