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Zefo Complaints & Reviews

www.gozefo.com
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Last updated Dec 26, 2023
Complaints 150
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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T
Taff
Apr 14, 2021
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Leatherette sofa and Dining Table

I had placed order for 3 items on April 4th n chose weekend delivery. I got just one item delivered the other 2 sofa and Dining Table is not delivered and I am not getting any update from zefo. I have paid for it already. I need someone to look into this on priority basis and deliver the item asap....
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Smriti Shylen
Apr 8, 2021
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Ordered Sofa

Address: Lv riviera apartment Ombr layout

I have ordered sofa few weeks back and it is still not delivered. There is no customer care to contact. Someone called me stating sofa will be delivered but no one delivered. This is really upsetting and it been weeks we do not have a sofa. Please refund the money at least if you can't deliver. Such pathetic service. No one to reach out to as well. No customer care nothing....
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SAYEED SAGEER AHMED
from Visakhapatnam, Andhra Pradesh
Mar 14, 2021
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Delivery & Installation issue

I ordered TV cabinet which I received after 3 weeks follow up. The delivery guys just opened & kept, left telling installation will be done by different team. The money has been taken & still no response for installation. The customer care number doesn’t work. No proper support. They are cheating in the name of brand....
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A
Arundhuti Chakraborty
from Noida, Uttar Pradesh
Feb 25, 2021
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Order not delivered no response from Zefo

Placed an order on 10.02.21 and the amount of 34000 has been debited but still no update neither can i get in touch with the team at zefo! It has been frustrating. No option to cancel. Really scared i have been robbed....
+1 photos
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R
Raja s kannan
Feb 12, 2021
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Sofa damaged with 2 months

Address: Raja s kannan,1st ward,ground floor,mg palaya,bomnahalli

Sofa which I bought from zefo got damaged within 2 months so need a urgent solution for it.my order number is 328628.kindly do a solution as soon as possible....
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Raja s kannan
Feb 12, 2021
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Sofa damaged with 2 months

Address: Raja s kannan,ground floor,1st ward,mg palaya,manjunath layout,bomnahalli

My sofa which I bought from zefo damaged with in 2 months itself and need a solution in urgent for it....
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A
A J STEFFIN
Feb 11, 2021
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Office Chair - Not delivered..Order placed on 01/22/2021

I placed an online order for an office chair worth rs 3411 on Jan 22nd at which point it showed the delivery date as Feb 4th. I receive a call from a guy on Feb 1st who said the chair will be shipped from Bangalore which will take 2 days and then it will take another 7 days to deliver it to my address. It was confirmed to me that the order will be delivered by Feb 9th.

Got a call on Feb 9th to schedule delivery of the product...
+2 photos
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V
vipin sam
Feb 1, 2021
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Order Id 333849/ ordered refrigerator from zefo,

Address: HSR Layout No. 1, Third Floor, Sector 7, 14th Main Road, near BDA Complex, Bengaluru, Karnataka 560102

I have placed the order on 25JAN 2021. Still now i didnt get any update regarding this . even though i have sent email, tried to contact them on the provided number, also informed team through the chat option. no feedback received still now.

Order Id : 333849

Order Date :[protected]

Order Value :Rs. 15558

product name : Whirlpool 245L 1 Star Frost Free Double Door Refrigeratorbr...
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A
Arushie Jain
from Bengaluru, Karnataka
Feb 1, 2021
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Wardrobe not assembled after 10 days of buying the product

I purchased a bed and a wardrobe on the 23rd of December. (order no- 333703 and 721877) The same were delivered on 25th december. The bed was immediately assembled but the wardrobe has not been assembled till now. The carpentar who came to assemble the bed refused to do it saying he needsanother carpenat as it would take more than 2 hours to do so . After that I have been unable to contact anybody in Gozefo...
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B
Bhawna Gogia
from Bengaluru, Karnataka
Feb 1, 2021
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Installation not done, no response on emails

Hello,

Please note that though we have received our order, two office tables, but none of them have been installed as the delivery guys didn’t have appropriate tools. We may want to return one table as there are lot scratches i.e. Simply study table by hometown, the delivery guy told everything will be taken care of. Now nobody is reachable. Order no. Is 333468.

Thanks!
Ankur
[protected]...
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C
cprakash0105
from Mangalore, Karnataka
Jan 21, 2021
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Defective Office chair not being replaced

I bought an office chair from these frauds which broke in a few weeks.
After that they tried fixing it twice. They couldn't. Now they have picked up the chair again and are now saying it's fixed. I don't trust them because they said the same thing last two times as well. I am asking them to either replace it or refund my money so that I can buy from somewhere else. Can you please help escalate?...
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N
nikhil plappally
Jan 12, 2021
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Sofa delivery not scheduled for weeks

Ordered a sofa set but the delivery date is not getting scheduled for weeks now. Customer care no also not working. No replies to mails either....
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L
Leena Gohil
Jan 10, 2021
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Centre table made of wood & glass

Address: 4/404, building no 9 Agarwal peace heaven, kauls heritage City bhabola,Vasai( w),Virar - Vasai -401202.

Order for centre table on 5th Dec 20.
But till date not received product not received money bak refund....
+1 photos
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U
umr12121964
from Delhi, Delhi
Jan 4, 2021
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recliner not delivered, i have purchased through online on 08.12.2020

Address: zefo bangalore

Recliner (order id:331395) not delivered (since 30 days) till date at hyderabad Y.U.M.Rao, [protected]...
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U
umr12121964
from Delhi, Delhi
Jan 4, 2021
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recliner not delivered, i have purchased through online on 08.12.2020

Address: Zefo-Bangalore

Sir,
I have purchased Recliner on 08.012.2020 but till date not received any phone call or not delivered recliner. Since 30 days, when Iam going to complaint, always received recorded message "within two days our representative will be call to you"
Hence, I humbly request to mgmt of zefo pl.ensure the my problem other wise I will take the action against your organization.
Y.U.M.Rao, DGM, Hyderabad
contact mobile...
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J
Jesu George
Dec 26, 2020
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Washing machine not working

Address: Bengaluru

Ticket No:[protected]
Its very sad to hear that your service is so bad, I have heard good reviews about your service thats the reason I bought your product.

Its almost 6 days that I had complained about my washing machine and till now no one has responded.

Its very disappointing and I feel I should not recommend your brand to any of my known cirlce.

Request you to please send someone by today...
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S
Sazia aqeel
Dec 26, 2020
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Product instant buy complaint

Address: Mumbai

Hello team

I have requested for an instant but of the product
Inspite several calls and mails no response
Highly disappointed...
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C
creativeguy53
Dec 18, 2020
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Order Delivery

Address: Mumbai

Hello,

This is to bring to your notice an incident that took place when my order was being delivered.
Order ID 331041
Ordered on 2nd Dec 2020
The buying experience on the website went quite good but the actual delivery experience didn't quite match up.

The delivery guy called up asking for and exact location link on whatsapp,
His no is +[protected]
I was out of india,...
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F
Faizal Joy
from Powai, Maharashtra
Dec 8, 2020
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Refund

My order no. 331249 was cancelled from your end yesterday citing non delivery to the location, Shimla. Will you please confirm how and when are you going to refund my money....
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S
Sujatha Reghunathan
from Bengaluru, Karnataka
Dec 7, 2020
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Zefo: Order placed with full payment more than a week ago and still no delivery scheduled

I placed an order worth 12k on November 27 with full payment. The delivery date was supposed to be December 3. In the app, it still says delivery unscheduled.

I mailed them. No response.
I called them. It's an automated response asking me to mail them.
I WhatsApped them. They have seen the message and still hasn't responded.
I went to two of their offices. They are closed permanently.

I don't...
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