Zomato Complaints & Reviews

Zomato providing food deliver service. if Client phone not available or switched off they can charge the client only the delivery charge and need to return the food to outlet for direct food collection. But instead of this they are detecting complete money and give food to delivery executive. now a days might deliver executive make multiple abusive call to distract client and when they not attending call, they are cancelling it....

My ID FE201525
My phone [protected]...

This wasn’t delivered even after waiting for an hour and finally some other order delivered to me and ZOMATO is asking sorry and telling us they will refund

First tell us are we fool you will dance as you people want ?
And are you guys giving us in free ?

This ### is irritating me if this problem doesn’t cleared then definitely I will send a legal notice

Waiting for more...

Sir
I am BOJJAGANI AJAY my zomato I'd is FE2039459.my account is terminated because of identity fraud.sir I am in hospital when that time my friend is used my account and my account is terminated.so please unlock my account.This account is most valuable to I and my family.so please unblock my I'd and give my I'd back .my mom is un healthy and my family Status is financially very so please understand and give my I'd back .I never do...

Mera fe id 498801
Mobile no.[protected]
Coustmer ko order deke aaya phir bhi mere food not diliverd ka palanty laga diya
aur naam order id confirm sub confirm karke order diya...

Its been 30+ hours. Still my profile verification is showing pending ( FE3061412 )...

I had applied for delivery partner in Zomato with there app, its been 30hours still my profile verification is pending...

I made a payment on zomato but the order was not successful. The oayment went through and zomatk was credited but still the order didn't go through. I tried contacting them and they've given no response....

[protected]...

On 6.9.23 I ordered 4 paneer masala dosa. The delivery boy didnt gave change rupees and kept 100 rupees extra. I want my money back....

Ordered food with order number [protected] from a restaurant named Shanthi Lakshmi Veg Restaurant, Chennai listed in the app Zomato.

But the food had foreign objects as dust particles, which we felt on our first bite.
On calling the restaurant, the phone kept ringing but no one answered after multiple calls.
On complaining to Zomato, the customer care executive Nisha bluntly stated that Zomato isn't concerned...

I have ordered food on 7/09/23 from Ghar ka tadka at 6:25am. The restaurant was located 3km from my location and it was showing 32min delivery time.

After i ordered food the agent kept on delaying my order. I called him several times and he informed me he is having multiple business with multiple orders.
I also contacted customer care and they kept saying it will be delivered but the order kept on delaying.
br...

Zomato failed to deliver a cake to my place from cake delight, jorhat on 05.09.23 5:49pm. This delivery was made vide order I'd [protected] in the name of Dimpi Dutta....

ORDER ID-[protected]
DATED-17/08/2023
AMOUNT- RS. 910.5(303.5 thrice debited from CC)
I have complained via phone oncebut of no use. Then I have emailed several times. Only system generated reply is coming back. THIS COMPANY DOES NOT HAVE ANY HUMAN INTERACTION AND SO IT IS VERY DIFFICULT TO REACH THEM EXPLAINING THE PROBLEM. Kindly help with the refund....

I ordered cake yesterday for my friend on her birthday via zomato but delivery boy failed to find the address and did not deliver or re-attempt to deliver the parcel.
Delivery boy was just 500 m away from house and he cancelled the order by saying that address was wrong. Even after showing the right direction on map which was 500m away he cancelled the order and I was charged the whole amount of cake saying that you wasted our time....

Yesterday(02sep23 ) I have placed an order of amount 2137 (1xLotus Biscoff Baked Cheesecake ) and put the right address (#36, 1st floor, A Block, 11th Cross Road, AECS Layout - A Block, AECS Layout, , Bengaluru, Karnataka, India 560037, ) which is correct and unfortunately from google location it has took the wrong address but the address which i have inserted is totally correct with all the pin code proof is attached for your reference .br...

This message is regarding a coupon buy from Amazon for a Zomato gift card of 250 rs. When I applied it on Zomato it showed an error message that the coupon is already used. Zomatoo customer care not helping regarding this not even calling not responding in chat only disconnecting chat. even if I am a gold member next time I will not use this app with this kind of harassment coupon order number- is[protected]....

Hi sir,
I am working your company last 2 months . I reject multiple orders in 1 day, so my account is terminated. This is my fault.please forgive me.very sorry next time i not involve in this fault.Please activate my account

Name : Anand N
ID : FE2826506
City : Tirunelveli...

I am writing to you in connection with a distressing incident involving an order placed on the Zomato platform. The purpose of this letter is to formally bring to your attention the unjust penalty charge levied on me and the subsequent failure of delivery services associated with Order No:[protected].

I have placed an order through the Zomato application on 30.08.2023 with Order No: [protected]. Regrettably, this order was abruptly...

Today I placed an order of 3 dosas with Vegetable curry. Cost of 3 dosas (Rs108 *3) and cost of veg curry (Rs 84*3). But I received only 1 Vegetable curry. Raised a concern in the zomato support. But I didn't get any response. Hence calling the restaurant explained the situation. They accepted their mistake. When I asked for a refund for the food I didn't receive the restaurant clearly since I ordered from Zomato . Only zomato should...