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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 390

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A
amit0205kk
from Delhi, Delhi
Nov 4, 2017
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poor quality and rotten quality bread

Address: 110089

I Amit Kumar R/o Sector-15 Rohini, hv placed order on zomato for subway item on 04th Nov2017 while it was delivered in 1 hr time. After delivery while opening the packet. Food was totally smelling and it can be clearly seen that breads has been very old and cheese is just plunging out of it like a rubber. Like it has been put in such condition for last 3-4 days. Freshly baked bread and cheeze never show such characteristic. And these people...
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Nisha Chowdhury
from Kolkata, West Bengal
Nov 4, 2017
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delivery rejected

Address: Kolkata, West Bengal, 711202
Website: Zomato

I had order my lunch from zomato at around 1.15 they constantly called me and confirmed that they are on its way but at around 2pm they are calling and saying they we would not be able to deliver the order to your address (As it is far) then why did you take the order your customer care app confirmed me that the food will be delivered to your address why is zomato so unprofessional. You guys are just making false commitments. You guys are...
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Saritha Rathan
from Bengaluru, Karnataka
Oct 31, 2017
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public nuisance of zomato employees

Address: Bangalore, Karnataka

Hi, i am a resident of panduranga nagar, 2nd cross, arekere gate, bangalore 560076. Some 10 to 15 employees of zomato are congregating in our street from morning to evening and creating nuisance. This is a totally calm residential street and no office, shops are here. Your company employees are disturbing the residents here. Please check this menace....
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Mononita
from Kolkata, West Bengal
Oct 30, 2017
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disgusting food quality

Address: Kolkata, West Bengal

The food that i order from chowman were given with a instructions of the food to be less spicy. Despite of that the food was very very spicy and now after consuming it i am having severe food poisoning i just want my money back that's all i know. My order no was 41987561. Please take strict action on them. This is totally unacceptable. I want them to litteray face the consequences as my condition is worsening because of the this food. And...
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Mohammad kalvani
Oct 17, 2017
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wrong information

Website: Zomato

I have taken a cab from sharjah, travelled all the way to dubai to dine in mizu dubai, the zomato app gave me an information that the restaurent is open untill 2 am on mondays, when i arrive there on 11:23 the restaurent told me their closed and they can not do anything about it and it is totally zomato's fault, i have a screenshot of zomato app telling me its open untill 2 am, who is going to compensate me for this big mistake that has cost...
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Sumit Shivani
from Bengaluru, Karnataka
Oct 13, 2017
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online order for food

Address: Ernakulam, Kerala, 682036
Website: www.zomato.com

The worst experience ever in ordering food online... The first order not accepted by the restaurant.. And the second restaurant did not deliver food even after one hour.. Tried to check with the restaurant, however restaurant says they haven't received any order from zomato.. Post an hour of trying to resolve with customer care i get e reply that the order is cancelled by restaurant and the money is credited back to zomato account... I requested...
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Shalu Shandilya
from Hyderabad, Telangana
Oct 3, 2017
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bad customer service

Address: New Delhi, Delhi, 110016
Website: zomato.com

Hi my name is shalu shandilya and i had called zomato to call for a delivery from l'opera. The zomato customer service representative refused to send a zomato delivery person to restaurant to replace the order, as offered by l'opera and then promised me to send me a refund for the order. It's been two days and i've yet to receive the refund. Plus upon chatting with customer service i've realised that i was lied to by the customer service...
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Anshuman Singh Chauhan
from Bengaluru, Karnataka
Sep 30, 2017
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didn't deliver my order as per their promise

Address: 560064
Website: Zomato.com

My name is anshuman singh. I ordered something from zomato and it was successful, i got notification that food will be delivered within 40 mins. But the order never came. When i tried to contact zomato they always demanded 5 more mins. I was so much hungry so i thaught to order something from zomato because they provide fast service according to them. It was a total mental pressure. I was not feeling well to go outside and i wanted to have...
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Gaurav Nangia
from Mumbai, Maharashtra
Sep 26, 2017
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zomato complaining about delay in order 90 minutes

Address: Mumbai City, Maharashtra, 400053

This is the second bad experience i faced today while ordering from zomato. I was promised in ur previous mail that i won't face any problem which i last faced on 11/9/17 on my daughter birthday and you guys promised to me that order for zomato with hastle free service and also credited rs 200 as compensation. I thought to give uall a second chance. But today it's proved u guys don't believe in customer service. Today when i ordered subway...
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Gaurav Nangia
from Mumbai, Maharashtra
Sep 26, 2017
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subway/complaining about delay in order 90 minutes

Address: Mumbai City, Maharashtra, 400053

Order id[protected] my registered no is [protected]. This is the second bad experience i faced today while ordering from Zomato. I was promised in ur previous mail that I won't face any problem which I last faced on 11/9/17 on my daughter Birthday and you guys promised to me that order for zomato with hastle free service and also credited Rs 200 as compensation. I Thought to give uall a second chance. BuT today it's proved u guys don't believe...
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nd.hamid
from Mumbai, Maharashtra
Sep 24, 2017
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failure to fulfil the commitment

I placed a prepaid order at 22.53 on 23.09.2017 for delivery of food. The delivery time at the time of placing the order was showing as 45 minutes but after placing the order it was showing as 90 minutes. I raised the issue with zomato customer care service and they accepted that there was some issue with the expected delivery time and assured me that food will be delivered against my query whether the food will be delivered or not. However...
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cheska99
Sep 22, 2017
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movenpick, newmarket

I went to new market to hang out with one of my friends today. However, i went into moven pick for an ice cream served in cup, and it was not until i had nearly finished it that i had realised that there was a small black strand of hair sitting at the bottom of the cup. It wasn't very imusing as i have been here before and not once experienced this....
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madhu sudan soni
from Hyderabad, Telangana
Sep 22, 2017
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wrong order

Address: New Delhi, Delhi, 110048
Website: www.zomato.com

I ordered veg spring rolls through zomato and they delivered chicken spring rolls. I am a pure vegetarian. I have a severe stomach ache and regular vomiting since. This not only leave me sick but also mentally disturbed. The service provider zomato has completely failed and at fault for this action.
I have complete proof of zomato admitting there fault....
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deepa divakaran
from Hyderabad, Telangana
Sep 19, 2017
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refuse to refund for hoax restaurant and rancid food. #gachkhaana - hyderabad

Address: Hyderabad, Andhra Pradesh, 500016

Keeping all the rosy and comforting lines apart, let's get to the point! I i used zomato - you ought to take the responsibility and are answerable too.

I ordered palak paneer & missi roti : i received shahi paneer (In lack of palak paneer) & a soggy undercooked mix veg. Paratha

#1. How on earth a restaurant can deny upon calling them back to the same no. (+91 [protected]) they called from? If it's...
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Saptarshi C
from Pune, Maharashtra
Sep 18, 2017
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false cashback promotion by zomato with mobikwik on their mobile app

Website: www.zomato.com/mumbai/order-food-online?open=now&utm_source=Google&utm_campaign=SEM-Web-O2-H

I have ordered food from a take-away restaurant called nutan in mumbai, sion area through zomato app. During checkout it had said that (Get 15% cashback with mobikwik) for which i have saved a screenshot as this happened twice in a row.

They never give the cashback after 48 hours. After registering complaints several times, the first time they did however post the second order, they never gave it. It has been 13 days and still...
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Debarati123
from Delhi, Delhi
Sep 16, 2017
May 19, 2023
This thread was updated on May 19, 2023
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Resolved

food quality

Address: 122001

Hi, on sept 16 2017 between 3am till 4:30 am i have placed an order for food with happy beings's restaurant.. The food was tasteless completely so i contacted the customer service chat agent mr. Manjeet and he refused to refund. It will be of great help if you look in to this matter and help me to get a refund. I stay in gurgaon. I have placed order previously with the same restaurant ant each time the food is rubbish... Need your help to...
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sumaiyatardis
from Kolkata, West Bengal
Sep 9, 2017
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refusal to cancel order after multiple requests and despite the food not arriving even after 2 hours

Address: Kolkata, West Bengal, 700017
Website: www.zomato.com

I've had the worst experience ever with Zomato.Order Number: 36114815

This is the order I placed on this website. I waited for almost 2 hours and have still not recieved any food. Prepaid the amount and it was really embarrassing. It was for guests and the shop was right across the street and I was too engaged to other wise go and buy it myself
Because I trust the service in zomato and wanted to speeden the process up...
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Prerona Neog
from Mumbai, Maharashtra
Aug 20, 2017
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no delivery

On 20th aug, 17; i ordered from pizza hut through zomato at 12.30pm. Order was confirmed by pizza hut and it was notified that it will take half hour for the delivery.
However, the order didn't come till 1.30 and i contacted zomato support. Within 15 mins they said that the order was delivered. I insisted that it wasn't the case. I called the restaurant and got confirmation that my order has been cancelled which was neither updated...
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A
Aravinth Veeramuthu
from Chennai, Tamil Nadu
Aug 13, 2017
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no refund for rotten food

Address: Chennai, Tamil Nadu, 600096
Website: Zomato.com

Order id : 33123747

I have ordered food in zomato, i got my food but it was rotten, i told them and they contacted restaurant and finally they simply said we are apologising for that, we can feedback this to the restaurant it won't happen again.

But i told it was not fair you got money and i got spoiled food, i asked refund, they told we could not refund your money.

It was happened many times for...
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Aniket Maral
from Mumbai, Maharashtra
Jul 27, 2017
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worst company

Address: 400068
Website: www.zomato.com

I have been having problem since my first order with zomato. My order which was delivered the food quality was poor hence when i complaint about the same the agent from customer service used profanity on the call and disconnected the call. Hence when i complaint against the agent zomato apologised but no action was taken against the agent and stated that they will improve the service. And since then every single order which i placed have...
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