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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 390

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A
Arnab_35
from Kolkata, West Bengal
Jul 4, 2017
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Order No 27647120

Address: Kolkata, West Bengal, 700091
Website: www.zomato.com/kolkata

Hello Team,

I am raising the complain to your portal, also expecting help from your end.

I have ordered the food from Zomato, and guest were waiting to have their dinner, after 2 hours i came to know that i won't get the food, it was 10 PM IST, neither i can order food from any restaurant.

Somehow i managed the situation.

Also i have received a message that i will get the refund...
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N
Naaz1
from Hyderabad, Telangana
Jun 15, 2017
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Worst service ever

Address: Hyderabad, Andhra Pradesh, 500084
Website: www.zomato.com/hyderabad

So i placed an order through zomato today at around 8:02 pm. The order was confirmed and i even got a text saying that the delivery person is on his way. After around an hour of receiving the on his way text, the order had still not reached to me so i called up the customer care to which a lady executive said he will reach in 10 minutes. After 15 minutes when it didn't reach i called up again and this time another lady executive is like the...
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P
Prou
from Delhi, Delhi
Jun 12, 2017
Jan 27, 2022
This thread was updated on Jan 27, 2022
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Poor quality of food

Address: West Delhi, Delhi, 110063
Website: www.zomato.com

Order id: 27149747
I ordered food from the midnight heroes on 11/06/2017. Order consisted of dal makhani, paneer makhani, naan, rice and malai chaap. I tasted dal and paneer items and anyone who tasted the food complained that it was stale. It was an embarassing sight since i had invited guests at home. The naan was too chewy and can be regarded as inedible. Rice too was of poor quality. I have attached the invoice and images of food...
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S
Sparihar11@gmail.com
from Sadri, Rajasthan
Jun 14, 2017
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No food no refund

Address: Jaipur, Rajasthan, 302021

I had ordered food from Zomato at 3:04 and the delivery time was 60 min, which is 4:04, I contact Zomato at 4:15 stating I have not received my food, and I am hungry they said as per hotel they will take another 15-20 min, I said then I don't want the food, who waits for 90 min for food delivery was as the hotel was 2 KM away from my house, they came to deliver at 4:55, I went out bought my food and eat by then so I told I can not accept...
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L
Lovin Mehta
from Delhi, Delhi
Jun 5, 2017
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Irresponsible behaviour from zomato

Address: New Delhi, Delhi, 110058
Website: www.zomato.com

On 5th june i made a order on zomato for momos from wow momo (Order id:[protected] as per th site order as suppose to be delivered at 7:52 pm however i dint received it its a pretty lame option where u cannot contact zomato directly and they call u back which never happens on time. I had few guests at home so being a little impatient i contacted wow momos directly on the number given on site. To my amazement they informed me that they dint...
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P
prash_hnk
from Bengaluru, Karnataka
Jun 4, 2017
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Accepted the order and not delivered (cancelled the same after 2 hours)

Address: 560066
Website: Zomato.com

Hi,

This is with respect to the order# 26445485... This is for the food order at 1:16pm on 4th june, 2017.

Here is the details:
1) order is accepted at the restaurant and zomato at 1:16pm
2) at 2pm had a chat with zomato chat support for the status
3) at 2:30pm zomato support told order is picked up and about deliver

After that no food is delivered to me and kept dragged the...
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J
jay@jay
from Mumbai, Maharashtra
May 10, 2017
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Online order cancel and no refund

Address: Mumbai City, Maharashtra, 400063
Website: www.zomato.com

My order id 24122184 was canceled due to no delivery boy available i asked to manage it they didnt sorry sir refund aa jayega 7 din m rude behavior by neha verma jo karna hai kar le no email id provided and no contact no given bu her on sorry sir we cant help you i want to have breakfast and i cant do anything
request you to give me more proceger to file a case against such organistation no worries if i have spend 15 lak to shut down...
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D
Deepesh Kashyap
from Mumbai, Maharashtra
May 8, 2017
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No refund of online order

Address: Mumbai City, Maharashtra, 400049
Website: www.zomatoonlineorder.com

I deepesh kashyap ordered butterscotch shake, ice cream etc. Worth amount rs.400 from temptations on 1st may. The payment was via debit card. The online order was cancelled by the shop with the reason that there is no one to deliver it. Zomato notified that the amount will be refunded within 2-7 days. But after a week also there is nothing such happened. Please take in notice the issue as it is related to zomato's esteemed reputation....
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V
VandanaV91
from Bengaluru, Karnataka
May 7, 2017
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False order status and false information shared with the customer and restaurant

Address: Bangalore, Karnataka, 560022
Website: Zomato

I placed an with Uppu Munchi restaurant at 03:04 PM, order no 23855262. The status of the order says confirmed. Few minutes later i receive a call from Uppu Munchi saying they cannot process my order because it is too late. I inform Zomato support thorough chat to cancel the order. Simultaneously I place an order to Venus Restaurant, order number 23856268 at 3:12 PM.
While Zomato support was cancelling order from Uppu Munchi, they...
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S
sandeep inc
from Chennai, Tamil Nadu
May 7, 2017
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Deducted my money from debit card but never order me food

Address: 600073

Sir/ madam i hav order food from anjappar restaurant via zomato app. I paid a sum of rs 346 via my debit card. I ordered it on may 7 at 12:05 pm but the food is not ordered till now. And the customer service of zomato is telling they can't refund my money. Now they have automatic put in their app that it is delivered to me. But it's not yet. This zomato is a full fraud app. Kindly refund me my money and shut this fraud app as soon as possible....
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H
harishanker2008@yahoo.com
from New Delhi, Delhi
May 6, 2017
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Non-refund of cancellation of my order processed on 30.04.17 - (M)-9311574018

Address: New Delhi, Delhi, 110005
Website: Order Food Online on Zomato - For unlimited Delivery Options‎

I have placed a order of food from zomato online food delivery on 30.04.2017 in evening. But they do not deliver the food till 10.15pm (Expected delivery time is 9.45pm) i have cancelled my order through chat service of zomato. Zomato did not answer of my cancellation request on that time. I have recd. The call at 11.00 pm by zomoto/restaurant - handi chadiyaan di, at c. P. New delhi. I told the caller that i have cancelled my order. Next...
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The order was placed on 29th April 2017 ordered from Aaron and 14th April 2017 ordered from.mahataja bhog on 14th April the meal was.modified and the amount they charged me was still for the full order placed initially and then while I am writing to the customer care about the same I don't know how the order was placed again and again was the money deducted for the order, I thought they would definitely refund the money as the order was wrong...
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M
Manish Katole
from Hyderabad, Telangana
Apr 10, 2017
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No refund for incorrect order

Address: Gurgaon, Haryana
Website: www.zomato.com

Order ID: 21454686
Date: 09/Apr/2017

I ordered Dalkhichdi from Zomato website and the restaurant delivered Dal at 12midnight.

I am following up with Zomato since then to get the refund amount to my credit card from which i paid for the order.
Zomato is telling me that they don't have policy to refund the money to your bank accounts and they can only give zomato credits so that we again order from...
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A
Aryaveer31
from Pune, Maharashtra
Apr 3, 2017
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Threatening msgs and calls from employees of al grissino dubai

Website: Algrassino.com

I happened to visit al grissino in DIFC dubai, on 14th Feb 2017 as part of valentines plan as a employee who is their marketing manager invited me there. Subsequent to that I came back and edited my review on zomato and also didn't like the place and shared it on my Facebook. Which I took off from Facebook later. However, after this a couple of friends shared the same on the Facebook page.
Meanwhile my friends and I started getting...
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V
vinay kumar shaw
Mar 30, 2017
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Issue with refund

Address: 122021
Website: Haryana

I have placed an order with zomato using tapzo on 21st of march. And they missed few items to which i have called them. and they said i have to create one account with zomato and they will refund the money then and there. But today i have called them they first said who told me to create an account because already do have one. But Now i have to send one email to zomato regarding that. i said why i have to earlier one one of your agent said...
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K
Khalid Ibrahim
from Chennai, Tamil Nadu
Mar 26, 2017
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Food that never came

Address: Chennai, Tamil Nadu, 600006
Website: www.zomato.com

The order I placed through zomato in the restaurant mathsya was delayed for more than an hour. I contacted zomato and they informed me that my food will reach in about 10 minutes. Then after 15 mins I directly called up the restaurant and to my shock the food wasn't even sent out for delivery yet. The hotel guy told me there was a mistake of orders and apologized for the same. I submit this complain with grief and hunger in my stomach. This...
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D
dashmeetbajaj
from Delhi, Delhi
Mar 25, 2017
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Zomato cancelled the order

Address: New Delhi, Delhi, 110015
Website: www.zomato.com

I made an order .. through zomato .. it was showing me that zomato deal with bangla sweets in kirti nagar, delhi ... but at the end my order gets cancelled and now zomato is saying that the money would be refunded withing 5-7 days ..
if zomato is not dealing with bangla sweets why did it placed the order ..
i am very disappointed from the services by zomato .. my refund number is[protected]...
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D
DeepGulmohar
from Bengaluru, Karnataka
Mar 19, 2017
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Olly cream

Address: Bangalore, Karnataka, 560076

I brought a Olly cream on 5 the march but till now i don't get any information about my order not even order no .I already paid amount online...What should i do because i called customer care number so many times but it didn't connect.If they can't complete my order they should return my money back as soon as possible.this is the first and last time i ordered something online really disgusting......
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S
sapanchoksi
from Mumbai, Maharashtra
Mar 19, 2017
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Delay in order

Website: www.zomato.com/mumbai/5-spice-kandivali-east/reviews

I orderd food online on Zomato from 5Spice (kandivali east) and got a confirmation from Zomato after 45 mins I also got a msg saying that order is on the way and we did not receive the order for 2 hours after placing the order. When we checked with the restaurant they said they have not got any order request from Zomato. The Zomato person said that he online system of the restaurant is not working. The restaurant blames on Zomato and Zomata...
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S
sams_00in@yahoo.com
from Bengaluru, Karnataka
Mar 10, 2017
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Delayed Order

Address: Bangalore Urban, Karnataka, 560008
Website: www.zomato.com

I ordered from Zomat for an online delivery 2 hours prior and i didn't receive the order even after scheduled delivery time is passed (more than 50 mins ago). Every time i call the support - they say the delivery is on the way and then they hang up the call. The delivery boy doesn't know the address and is roaming all over bangalore to deliver. Very bad experience ordering it online from Zomato - definitely wouldn't try it again and would...
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