Zomato Complaints & Reviews

Zomato app has an issue which even uber and ola have resolved in their apps. I ordered a food item and I could see that default address was 30 kms away and I immediately went to change the address and app did not allow me. I had chat with zomato care and they could not resolve. Then I spoke to the restaurant and even offered that I can pay for additional delivery charge and they refused, then I had to cancel my order worth rs. 688.02 and reorder around my nearby location. My order no was [protected] dated 31-Jan-25, 9.50 pm. My phone [protected].

I am sure nazeer would have given this to another customer :)

Dear Zomato Support Team,
I am writing to express my dissatisfaction with the recent experience I had with your service. I placed an order through Zomato on 21st Jan 2025 from my mobile application and my mobile number is xxxxxx, and while the order was accepted and confirmed, it was never delivered to me.
Order Acceptance Without Delivery: I was surprised when my order was accepted, and I received a confirmation, only to later...

Respected sir,
My zomato id [FE2573844] is terminated please reactivate my id...

My id was terminated without my any mistakes i send multiple mail to compnay but no revert received
Please help to reactivate my account

Regards
Kanhaiya
[protected]
Id-FE4586339

Hi team,
This is Jitendra Virutkar. I am working with your Company last 2 year. But last 6 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Jitendra Virutkar
ID: FE3664015
LOCATION: Ghatkopar Kurla
City: Mumbai

Regards,
Jitendra Virutkar...

Order ID #[protected]

I ordered this from Pizza Hut through zomato and schedule later option was selected but there is a glitch in zomato app and zomato executive called me and told me that we are cancelling your order and will provide you with refund but they cancelled the order and did not refund the money. There is no support and no one is helping on it....

I wish to file a complaint against Zomato for charging separately for packaging in restaurant orders. This practice is unfair and misleading, as customers are not made aware of the additional cost upfront during the ordering process. Packaging should be included in the overall meal cost, not added as an extra charge at the end, causing confusion and frustration. Such charges are deceptive and violate consumer rights to transparent pricing under the Consumer Protection Act. I urge the concerned authorities to investigate and take action against this practice to protect consumers from hidden costs and ensure fair business practices.

My id is wrongly terminated
vishal gupta
FE id:FE1135339...

Hii mai Zomato mai delivery boy ka kam krta hu 1 months se mera payment nhi de rhai hai...

Hi team,
This is Parmar Sanjay. I am working with your Company last 3 year. But last 1 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Parmar Sanjay
ID: FE2203219
LOCATION: vadodara
City: gujrat

Just i creat new account in zomato delivery app my ID is FE4765710
NAME JITENDER KUMAR GUPTA PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE...

Hello Team
My name Ashutosh Ravindra Gaikwad Zomato rider sir my id was terminated due to order cancellation but there is problem of my device phone due to this reason my back to back 2 order are cancle and then id was terminated
Dear sir I am best rider of Zomato. I am doing your company work more than 2 years I kindly request you please unblock my I'd. this type issue not agin I promise you but give me last chance. I kindly sorry for this issue. I commented this type issue is not there any day
Please unblock my id I am face so big problem due to I'd is terminated so once again I am sorry please unblock my id

FE ID - FE3454521
Name - Ashutosh Gaikwad
City - Wakad pune
Contact No. [protected]

Hi team,
This is Pratham Chauhan. I am working with your Company last 7 month. But last 2 days my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Pratham Chauhan
ID: FE3623671
LOCATION: kanker khera
City: Meerut Cantt

I am writing to bring to your attention an issue with my recent order from Pind Punjab Restaurant, Hijawad, Pune, placed through Zomato on 22nd September. My order ID is [protected]. Unfortunately, I did not receive the order, even though the app showed it as delivered.

According to the app tracking, the delivery person was near my location but never reached the actual destination. I contacted customer support via chat, and I was informed that the issue was due to my phone number being unreachable. However, despite this, I did not receive any further communication and my order.

Here are the details of my order:

Plain Roti (3x) - ₹135
Butter Roti (2x) - ₹100
Paneer Butter Masala - ₹379
Total: ₹506.03
Since I did not receive the food, I kindly request a refund for this order.

I appreciate your assistance in resolving this matter.

Dear [Team Leader's Name] Sir,
Zomato Limited.

I am writing this letter to apologize for the mistake I made while uploading a photo on Zomato Limited's platform. I am extremely sorry for any inconvenience or harm caused to the company due to my carelessness.

As you know, I am Amol vhankade, ID No. FE2237127, and I have been a part of the Zomato Limited team for some time now. Recently, I uploaded a wrong photo on the platform, which I deeply regret. I understand that this mistake has caused inconvenience to both the company and our valued customers.

Please know that I am taking full responsibility for my actions and assure you that such an incident will never occur again. I understand the importance of accuracy and diligence in our line of work and I promise to be more vigilant in the future.

I am sorry for any inconvenience caused and I humbly request you to consider reactivating my ID so that I can continue to contribute to the growth of our company. I am grateful for the opportunity to work with such an esteemed organization and I hope that this incident will not affect our working relationship.

Once again, please accept my sincerest apologies for my actions. I look forward to continuing my work with Zomato Limited and contributing to the success of the company.

Thank you for your understanding and forgiveness.

Sincerely,

Amol vhankade (ID No. FE2237127)

First of all zomato is a fraud app if verification is not done. then y they are showing payment option to pay I have paid money after that it's showing your verification failed than how much time I tried but no results I tried to call customer care but [censored]ing no response my ID FE4562298 REFUND MY AMOUNT TO MY ACCOUNT

I have ordered from zomato and mistakenly chosen the secondary address, however, I have cancelled the order in order to reorder it with the correct address. Zomato has accepted the cancellation along with the levied the cancellation charges 443/- on me even though I have immediately cancelled it. After scrolling through their customer support where they won't actually provide any kind of support just a virtual AI assistant. Afterwards I sent...

I had ordered paneer naan thali and half paneer kadhai from Zomato on 26th August 2024 they send me the wrong item and one paneer kadhai was missing in that order I try to contact with restaurant owner but they didn't pick the phone after calling 4-5 times then I raised complaint to Zomato assistant they asked for pictures of that order. I did whatever they asked for then we came to the conclusion that they will provide me 254 as compensation of my food becz my whole food got wasted but unfortunately after 8-9 days Zomato didn't refund my amount. This is highly unprofessional from such a big company. This is my reference number or that order [protected]

Order ID [protected]

What's the point of ordering food when a person can't enjoy the food after ordering it. Here I'm writing this mail instead of enjoying my meal which I ordered the items are missing spoke to the shop owner she is asking to talk to zomato and here when I tried talking to zomato I'm writing mail. Your job is simple provide a platform and let the customer get [censored]ed in between by calling restaurant and zomato.

I want refund or else I will seriously go and put a complaint in consumer which I'll actually do now no matter what.

Dear sir/ma'am
My Zomato I'd got terminated without any reason saying that my account details are duplicate but I have submitted my orginal account details and I am raising ticket but closing automatically it's been a week my earning have been stop. I tried to call my TL but no help so please help me asap and resolve it
My Zomato id is (FE4305678) please help me fast