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Last updated Oct 24, 2024
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S
svsandyyy
from Mumbai, Maharashtra
Jun 2, 2024
Jun 2, 2024
This thread was updated on Jun 2, 2024
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refund rejected

Address: House no 194 Santoshi Mata Chawl Anna Bhav Sathe Nagar rood no 22 Wagle estate thane 400604

Hi, my name is Sandeep Vishwakarma
I have ordered the food on Zomato on yesterday 1st June 2024.
The online payment was also done from Zomato wallet.
Later the food was also rejected from Zomato end and I do not get the refund back in my wallet
I have reached out to Zomato on this by they have said you have cancelled and now the refund is not possible, the order got cancelled within 5 minutes
my order ID...
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M
Md kayrul
from Bengaluru, Karnataka
May 29, 2024
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Zomato Delivery id terminated

Sir Namaste My Name Is MD Kayrul Amin My I'D Is FE2789395. I Have Worked With Zomato For Last 2 Years To Work As Zomato Delivery Partner But I Am Not Able To Complete The Order But Any Order Gets Canceled Due To Cancellation Or Incomplete. I Don’t Know About The Difference Between The Two, It Is Incomplete Meaning Our Solution Has Not Come Or The Solution For Cancellation Has Come To US, So Sir, Please Check Whether Zomato ID is Terminated...
+2 photos
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B
burhan1234
May 28, 2024
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Items were missing in my order and refund request was denied

I ordered food from subway with order ID [protected].
One of the items in my order - a protein shake was missing

First of all, there is no way to talk to customer service. The bot "Zia" simply asks you to email [protected]@zomato.com which says that it may take upto 72 hours to get a reply which is unacceptable

When i did email them about it with all the proof -
Pictures of the bill and what i received...
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R
rohit arora
from Jaipur, Rajasthan
May 27, 2024
May 27, 2024
This thread was updated on May 27, 2024
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Address: Zomato online app

I ordered a cake from Zomato and they delivered different cake. when i complained they were agreed that they delivered wrong, but they also said that we can't do anything in this matter. they told me quality of item is not their responsibility they care about only safety. they are not ready to provide the resolution.
order no. [protected]
May 27, 2024
Complaint marked as Resolved 
didn't received any call or email from anywhere. didn't receive resolution.
Zomato customer support has been notified about the posted complaint.
May 27, 2024
Updated by rohit arora waiting for the resolution.
May 27, 2024
Updated by rohit arora Zomato delivered wrong cake when i complained they said the quality and design is not their responsibility they care about only safety. and they can't help in this. i ordered different cake they delivered any other cake.
order no. [protected]
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    S
    Shiv@1356
    May 27, 2024
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    Id block and terminate

    Hi sir my terminated not any reason giving me
    My Id FE910022
    Please resolve my complaint zomato partner register number is [protected]
    I am not doing any mistake delivery the order but Zomato company was my ID terminated not giving me any notice please resolve my problem and deactivate my ID...
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    D
    Da9084
    May 22, 2024
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    Delivery partner id terminated

    Hi team my zomato id "FE3304676" got terminated for high denials, I'm accepting that my denials was high but it's because sometimes my phone's display doesn't work due to which I was unable to accept the order I'm requesting you with folded hands please reactivate it, you can check my rating it's 4.9 and 100℅ on time delivery, please activate it guys I'm a student and I'm fully depanded on zomato 🙏...
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    P
    Praveenn21
    May 22, 2024
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    I have ordered food from Zomato restaurant named Punjabi delight and biryani lover i got the dead fly in food these Zomato customer is very worst that they saying go review on restaurant
    +1 videos
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      H
      Himanshukumar..80
      from New Delhi, Delhi
      May 19, 2024
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      Activate to id

      Address: RZA-324 Nihal vihar

      Mere last order me ride karte time chot lag gayi thi to me order complete nahi kar paya to meri id block ho gayi thi so please activate my id FE2354827...
      +1 photos
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      G
      goviGg
      from Delhi, Delhi
      May 18, 2024
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      Delivery charge

      Address: Ground Floor 12A, 94 Meghdoot, Nehru Place, Delhi, South Delhi, Delhi, 110019

      I ordered paneer wheat momos of price 313 rupees including delivery charge and GST, in this food value is rupees 186.25 and 121 is delivery charge and other charges. This is pure case of looting where such delivery charges are applied on food. This is disgusting and I want my refund back under [protected]@ptaxis UPI id. Invoice No: Z25DLOT[protected] Order ID :[protected]...
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      A
      Appala Swami naidu
      from Eluru, Andhra Pradesh
      May 15, 2024
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      Unblock my number

      Address: 4-67 market yard Eluru Andhra Pradesh
      Website: Zomato

      I create new account and debit my many ico't login shoing your phone Blacklisted...
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      B
      Billa143
      from Mysore, Karnataka
      May 13, 2024
      May 16, 2024
      This thread was updated on May 16, 2024
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      Hi my name is Bharath I have joined to this Company newly and I was continued delivering order in this company for approximately 20 day some personal issues I was dropped login to the company for delivery order but after clearing my issue I was tried to login but my ID was was terminated due to Background Verification Failed reason.
      Kindly activate my ID and allow me to continue the work with your company the details are mentioned below.

      Name. Bharath R (FE2034379)
      State. Karnataka
      City. Tumkur
      Zomato customer support has been notified about the posted complaint.
      May 16, 2024
      Updated by Billa143       My id not activated
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        H
        harshjai005
        from mumbai, Maharashtra
        May 13, 2024
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        Not given right to cancellation

        I erroneously placed order on 12th May 2024 at 10:23 pm Order Id-#[protected] and immediately saught to cancell it. No option to cancellation was provided in order section and upon choosing "Chat with me" and AI enabled Chat bot continuously declined my request even when the food was ordered just seconds before!
        I tried to contact restaurant and they told to cancell through zomato app.
        ZOmato does not provide any customer service...
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        S
        sourabh chakravarty
        May 11, 2024
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        Wrong delivery of food and misbehave from Restaurent person

        Address: Trisharan Chowk,Banerjee Layout,Nagpur

        Myself Sourabh Chakravarty ordered two dishes from Lazeez Food online via Zomato Food Delivery App on 06/05/2024.
        Order is of 1 Veg Biryani and 1 half Veg Biryani Rice.i ordered around 08:30 pm and Zomato delivery person delivered food around 09:20 pm.
        Afer this we opened up the parceled food and started eating, in the meanwhile my father found pieces of chicken/mutton in his plate
        .He immediately stopped eating and...
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        G
        Godwin kiruba
        from TIRUNELVELI, Tamil Nadu
        May 9, 2024
        May 10, 2024
        This thread was updated on May 10, 2024
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        My unique ticket id is[protected]...kindly verify it

        I ordered some foods in domino's on March 18th at 10:16 PM after a few minutes i called domino i cancelled it ..Now I got a refund in my zomato wallet.

        Nextday also i ordered some foods in anjappar in the order ID [protected] still i didn't get any refund...seriously i'm struggling alot. Kindly update my status daily i am trying to contact in zomato support but i didn't get any support. I dono what to do. Please kindly put the anjappar refund amount rupees 630 atleast in a zomato wallet please. It almost 2 months but didn't get any solution please help me. Thank you
        Zomato customer support has been notified about the posted complaint.
        View replies
        Now I got a mail like we can't provide a amount...then what about the proof I attached?... They are really cheating me.

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          T
          Thomaskutty Sebastian
          May 3, 2024
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          Address: Zomato, Kerala, kottayam

          I didn't received zomato bag and t shirt fully payment on 4/1/24, 6:43 pm in g pay. Now till 3/5/24 not received. I raised ticket and informed my issue zomato executive team. But they no replay. Please help me refund my cash. I don't need zomato t shirt and bag anymore and i don't want work on it. My zomato id:fe3463930
          Zomato customer support has been notified about the posted complaint.
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            B
            BRISTIDEV BURMAN
            Apr 29, 2024
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            They have incorporated an AI based chatbot which does not do anything but reply to our texts.
            I asked for a order cancellation, but it confused me till delivery partner was assigned and now they are not ready for the order cancellation.
            Zomato customer support has been notified about the posted complaint.
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              S
              Salman22
              from Allahabad, Uttar Pradesh
              Apr 28, 2024
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              My id verification is failed

              My i'd verification is failed My id is FE3885492 what can i do please resolved my problem...
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              P
              praveen_2021ma03
              Apr 28, 2024
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              Wrong food item delivered and strawberry milkshake is missing

              I have ordered 1 chicken lollipop, 1 strawberry milkshake, 1 veg pulao, 1 chicken mughlai, 2 stuffed naan. But delivered wrong food items less in value and no strawberry milkshake.
              Instead they delivered chicken butter masala, mutton masala, zeera rice and naan (not stuffed one). So they somehow send me the food item of less value and not of my choice as well and charged me the full money....
              +6 photos
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              A
              Aaryankm
              from Kannur, Kerala
              Apr 22, 2024
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              Related to payment

              On April 22, 2024, I placed an order for two chicken biryanis and made a payment of INR 400. However, the payment failed, and the amount was deducted from my bank account. The delivery person asked me to scan again and make the payment again, assuring me that the failed transaction amount would be refunded. To date, I have not received any refund or any communication regarding the same. I kindly request you to look into this matter and assist...
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              M
              Mayank Gehlot1
              from Jodhpur, Rajasthan
              Apr 22, 2024
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              Complain regarding negligence in food safety.

              I ordered white sauce pasta from local restaurant named Janta Sweet Home, Saradarpura, Jodhpur. It had steel wire pieces in it probably from washing steel wool. It could have done serious injury to health. Please take strict action regarding this serious concern over negligence of food safety. I am attaching some photos below....
              +3 photos
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