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Updated: Apr 7, 2025
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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 4

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T
Thomaskutty Sebastian
May 3, 2024
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Address: Zomato, Kerala, kottayam

I didn't received zomato bag and t shirt fully payment on 4/1/24, 6:43 pm in g pay. Now till 3/5/24 not received. I raised ticket and informed my issue zomato executive team. But they no replay. Please help me refund my cash. I don't need zomato t shirt and bag anymore and i don't want work on it. My zomato id:fe3463930
Zomato customer support has been notified about the posted complaint.
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    BRISTIDEV BURMAN
    Apr 29, 2024
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    They have incorporated an AI based chatbot which does not do anything but reply to our texts.
    I asked for a order cancellation, but it confused me till delivery partner was assigned and now they are not ready for the order cancellation.
    Zomato customer support has been notified about the posted complaint.
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      S
      Salman22
      from Allahabad, Uttar Pradesh
      Apr 28, 2024
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      My id verification is failed

      My i'd verification is failed My id is FE3885492 what can i do please resolved my problem...
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      praveen_2021ma03
      Apr 28, 2024
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      Wrong food item delivered and strawberry milkshake is missing

      I have ordered 1 chicken lollipop, 1 strawberry milkshake, 1 veg pulao, 1 chicken mughlai, 2 stuffed naan. But delivered wrong food items less in value and no strawberry milkshake.
      Instead they delivered chicken butter masala, mutton masala, zeera rice and naan (not stuffed one). So they somehow send me the food item of less value and not of my choice as well and charged me the full money....
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      A
      Amarjawan229
      from Gurugram, Haryana
      Apr 23, 2024
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      account zomato

      Sir please activate kar dijiye bahut pareshan hu family sath m aur sir abhi naukri bhi nhi mil Rahi h please help me Zomato meri galti bhi nhi bata rahe h
      Zomato id FE1430113
      Mobile number [protected]
      Location Gurgaon haryana
      Zone IMT Manesar...
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      A
      Aaryankm
      from Kannur, Kerala
      Apr 22, 2024
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      Related to payment

      On April 22, 2024, I placed an order for two chicken biryanis and made a payment of INR 400. However, the payment failed, and the amount was deducted from my bank account. The delivery person asked me to scan again and make the payment again, assuring me that the failed transaction amount would be refunded. To date, I have not received any refund or any communication regarding the same. I kindly request you to look into this matter and assist...
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      N
      NavinKumarJ
      from Chennai, Tamil Nadu
      Apr 22, 2024
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      Ordered items missing many times and no proper redressal

      On 19/04/24, I ordered 2 masala dosai and 1 plain dosai online in Hot Chips, Ashok Nagar through Zomato app. When I received the food package, I could see only two parcels in it. Then, I called the person who delivered it and he said while receiving the package, he saw only two parcels in it.

      When I raised this issue with the customer care of Zomato, they did not respond properly. They took 3 days to reach to the restaurant...
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      M
      Mayank Gehlot1
      from Jodhpur, Rajasthan
      Apr 22, 2024
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      Complain regarding negligence in food safety.

      I ordered white sauce pasta from local restaurant named Janta Sweet Home, Saradarpura, Jodhpur. It had steel wire pieces in it probably from washing steel wool. It could have done serious injury to health. Please take strict action regarding this serious concern over negligence of food safety. I am attaching some photos below....
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      D
      Divineshah
      Apr 21, 2024
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      Address: Barara. City center
      Website: Zomato Delivery

      Hi sir this is Nitesh Anand (FE2282901) My ID has been disabled due to behavioural issues, But sir i have not misbehaved any customers, so please unblock my id it's my humble request to you. Please Thank you.
      Zomato customer support has been notified about the posted complaint.
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        U
        uknowmeasrahul
        from Patna, Bihar
        Apr 17, 2024
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        incorrect food delivery from zomato and chicago pizza

        I have ordered 2 medium size pizza from chicago pizza from Zomato But i got smaller size pizza with was only 9 inch from chicago pizza. After the conversation with the customer service, they clearly refused to help and said to just mail this. After they didn't respond i called him again then he said that its your fault. I sent the order details but he said that it was mentioned there but I did not see it and he blame me.. so i made a detailed...
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        R
        Ruplatadeoghar
        Apr 15, 2024
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        Ordered item not recieved

        प्रिय ज़ोमैटो टीम,

        मेरा नाम [आपका नाम] है और मैंने आपके प्लेटफॉर्म पर [15/4/2024 डेट] को ऑर्डर नंबर ([protected]] के तहत एक ऑर्डर दिया था। दुर्भाग्यवश, मुझे मेरा पूरा ऑर्डर प्राप्त नहीं...
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        S
        Sri13455
        Apr 14, 2024
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        Money deducted twice for the order(order no- 5736948800)

        Ordered through Zomato on April 14 2024.
        Order number - [protected]
        Ordered a briyani combo in Dhindukal Thalapakatti Briyani.
        Paid in online through phonepe.The payment for the order has been deducted twice....
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        A
        Arghya1998
        from Kolkata, West Bengal
        Apr 13, 2024
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        Charged more than MRP. That too almost 60% more

        Had ordered items worth 30 rs and 10rs mrp which got sold to me for rs 47.5 and rs 17 each unit. This is a clear violation of the laws...
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        P
        Prasenjit Munda
        Apr 13, 2024
        Apr 13, 2024
        This thread was updated on Apr 13, 2024
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        Sir mera ID ko terminate kar diya hai mera ID ko activate kar dijiye

        Address: MALDA

        Sir mera ID Ko Terminated kar diya hai without informing mera ID ko Activate kar dijiye...
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        B
        Bhumik Verma
        Apr 12, 2024
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        I can't use Cash On Delivery even after being a Gold Customer and not cancelling any order. I was able to use it till day before yesterday for Blinkit. Now I cant use in both Blinkit and Zomato.
        Zomato customer support has been notified about the posted complaint.
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          P
          Punit0208
          from Dombivli, Maharashtra
          Apr 8, 2024
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          ID not yet activated

          I have applied for delivery partner on 4th of April 2024 my Zomato ID is FE3779415, it has been almost 4 days but still my ID has not been activated. Request you to kindly look into and do the needful at the earliest....
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          V
          vansh123123123
          from Delhi, Delhi
          Apr 8, 2024
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          Payment got stuck, order not placed and got no refund

          Payment got stuck, order not placed and got no refund...
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          S
          Sandrapradeesh
          from Thiruvananthapuram, Kerala
          Apr 7, 2024
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          Id activation pending or redund

          Sir, I have completed all the verification of the profile and made the necessary payment but still my id is not active showed 6hr but it's already 12 hrs. Hope to get my id activated soon or a refund of the payment made....
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          N
          nayak.saroj
          from Bengaluru, Karnataka
          Apr 5, 2024
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          Doing fraud with customer

          Address: 1st main,1st cross, 16c new mico layout

          Hi Team,

          I am writing to express my dissatisfaction with my recent food order experience. Last night, I encountered a significant issue with the food I received, rendering it inedible. Unfortunately, I found mysel[censored]nable to consume it, leading to a considerable level of discomfort and hunger throughout the day.

          Upon contacting your customer service team, I was informed of a partial refund of ₹51.16, which...
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          U
          ujjwalbhatt
          from Dehradun, Uttarakhand
          Apr 4, 2024
          Resolved
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          Resolved

          Address: Gurgaon, Haryana, India

          Meri Zomato ki I'd 6 months se band hai distance fraud Mai Mai uske liye maffi mangata hu Zomato team or head se muje sach Mai nhi pata tha distance fraud kab ho gya merese kyoki zoamto ne koi warning nhi di muje malum nhi chala fir or distance fraud bhi galti se huva hai jab mane order customer ko diye tab wha par network nhi kaam kar rhe the to Mai thodi dur jake diliver kiye tab distance fraud hogya bychance please meri I'd open kar dijiye Mai apni galti ki maffi mangata hu ye meri detail hai
          FE 1695039
          Ujjwal Bhatt
          [protected]
          Apr 5, 2024
          Complaint marked as Resolved 
          Zomato customer support has been notified about the posted complaint.
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