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Updated: Apr 7, 2025
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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 3

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M
meettrivedi
Jul 5, 2024
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Profile id verfication pending

My id verification is on pending.
waiting time (2-3 Ho h rs) but till 12 hours completed but still process is on pending.
My ID- FE4271973...
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M
MAHIN V A
Jun 27, 2024
Aug 2, 2024
This thread was updated on Aug 2, 2024
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Background varification failure

Address: VEEPANADAN HOUSE VENGOLA 683556,KERALA,ERNAKULAM

Hi team,
This is Mahin V A. I am working with your Company last 5year. But last 3 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Mahin V A
ID: FE818880
LOCATION: PERUMBAVOOR
City: KOCHI...
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S
Shaibaaz khan
Jun 20, 2024
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Address: Bhironath nagar kusgav lonavla

Hi,
My name is shaibaaz khan my id is terminated from past 7 month .I'm working with Zomato from past 4 year but now my id is terminated due to distance fraud please reactivate my id FE821108
Zomato customer support has been notified about the posted complaint.
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    D
    Dineshsalem
    Jun 11, 2024
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    ID is hold

    My ZOMATO account is hold.
    Kindly release my account to do my job....
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    A
    Amit2410
    Jun 9, 2024
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    Related to my order

    I have ordered food through Mc donalds from zomato on 6th June 2024. The food which was delivered to me and the coke was fully splitted and 3 of the glass was empty fully. I have complained in zomato but they said send me a proper video and photos, I have sent everything which was clearly visible coke is splitting but when I ask for refund they are simply saying that video is not proper we will not provide you with refund....
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    G
    Gauri Vanita Pachpol
    Jun 3, 2024
    Jun 3, 2024
    This thread was updated on Jun 3, 2024
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    False claiming of the amount

    I ordered a waffle box from belgium waffles on 3rd june 2024 at around 3 am
    it was a prepaid order
    but due to some circumstances i canceled the order in 3 minutes
    and as a cancellation charge they charged me an entire sum of rs 541 that is my order value
    neither they r ready to compensate nor they are willing to send food for the same amount
    and 541 rs is a big amount and they just say that sorry maam...
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    S
    svsandyyy
    from Mumbai, Maharashtra
    Jun 2, 2024
    Jun 2, 2024
    This thread was updated on Jun 2, 2024
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    refund rejected

    Address: House no 194 Santoshi Mata Chawl Anna Bhav Sathe Nagar rood no 22 Wagle estate thane 400604

    Hi, my name is Sandeep Vishwakarma
    I have ordered the food on Zomato on yesterday 1st June 2024.
    The online payment was also done from Zomato wallet.
    Later the food was also rejected from Zomato end and I do not get the refund back in my wallet
    I have reached out to Zomato on this by they have said you have cancelled and now the refund is not possible, the order got cancelled within 5 minutes
    my order ID...
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    M
    Md kayrul
    from Bengaluru, Karnataka
    May 29, 2024
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    Zomato Delivery id terminated

    Sir Namaste My Name Is MD Kayrul Amin My I'D Is FE2789395. I Have Worked With Zomato For Last 2 Years To Work As Zomato Delivery Partner But I Am Not Able To Complete The Order But Any Order Gets Canceled Due To Cancellation Or Incomplete. I Don’t Know About The Difference Between The Two, It Is Incomplete Meaning Our Solution Has Not Come Or The Solution For Cancellation Has Come To US, So Sir, Please Check Whether Zomato ID is Terminated...
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    B
    burhan1234
    May 28, 2024
    Resolved
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    Items were missing in my order and refund request was denied

    I ordered food from subway with order ID [protected].
    One of the items in my order - a protein shake was missing

    First of all, there is no way to talk to customer service. The bot "Zia" simply asks you to email [protected]@zomato.com which says that it may take upto 72 hours to get a reply which is unacceptable

    When i did email them about it with all the proof -
    Pictures of the bill and what i received...
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    R
    rohit arora
    from Jaipur, Rajasthan
    May 27, 2024
    May 27, 2024
    This thread was updated on May 27, 2024
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    Resolved

    Address: Zomato online app

    I ordered a cake from Zomato and they delivered different cake. when i complained they were agreed that they delivered wrong, but they also said that we can't do anything in this matter. they told me quality of item is not their responsibility they care about only safety. they are not ready to provide the resolution.
    order no. [protected]
    May 27, 2024
    Complaint marked as Resolved 
    didn't received any call or email from anywhere. didn't receive resolution.
    Zomato customer support has been notified about the posted complaint.
    May 27, 2024
    Updated by rohit arora     waiting for the resolution.
    May 27, 2024
    Updated by rohit arora     Zomato delivered wrong cake when i complained they said the quality and design is not their responsibility they care about only safety. and they can't help in this. i ordered different cake they delivered any other cake.
    order no. [protected]
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      S
      Shiv@1356
      May 27, 2024
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      Id block and terminate

      Hi sir my terminated not any reason giving me
      My Id FE910022
      Please resolve my complaint zomato partner register number is [protected]
      I am not doing any mistake delivery the order but Zomato company was my ID terminated not giving me any notice please resolve my problem and deactivate my ID...
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      D
      Da9084
      May 22, 2024
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      Delivery partner id terminated

      Hi team my zomato id "FE3304676" got terminated for high denials, I'm accepting that my denials was high but it's because sometimes my phone's display doesn't work due to which I was unable to accept the order I'm requesting you with folded hands please reactivate it, you can check my rating it's 4.9 and 100℅ on time delivery, please activate it guys I'm a student and I'm fully depanded on zomato 🙏...
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      P
      Praveenn21
      May 22, 2024
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      I have ordered food from Zomato restaurant named Punjabi delight and biryani lover i got the dead fly in food these Zomato customer is very worst that they saying go review on restaurant
      Zomato customer support has been notified about the posted complaint.
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        H
        Himanshukumar..80
        from New Delhi, Delhi
        May 19, 2024
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        Activate to id

        Address: RZA-324 Nihal vihar

        Mere last order me ride karte time chot lag gayi thi to me order complete nahi kar paya to meri id block ho gayi thi so please activate my id FE2354827...
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        G
        goviGg
        from Delhi, Delhi
        May 18, 2024
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        Delivery charge

        Address: Ground Floor 12A, 94 Meghdoot, Nehru Place, Delhi, South Delhi, Delhi, 110019

        I ordered paneer wheat momos of price 313 rupees including delivery charge and GST, in this food value is rupees 186.25 and 121 is delivery charge and other charges. This is pure case of looting where such delivery charges are applied on food. This is disgusting and I want my refund back under [protected]@ptaxis UPI id. Invoice No: Z25DLOT[protected] Order ID :[protected]...
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        A
        Appala Swami naidu
        from Eluru, Andhra Pradesh
        May 15, 2024
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        Unblock my number

        Address: 4-67 market yard Eluru Andhra Pradesh
        Website: Zomato

        I create new account and debit my many ico't login shoing your phone Blacklisted...
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        B
        Billa143
        from Mysore, Karnataka
        May 13, 2024
        May 16, 2024
        This thread was updated on May 16, 2024
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        Hi my name is Bharath I have joined to this Company newly and I was continued delivering order in this company for approximately 20 day some personal issues I was dropped login to the company for delivery order but after clearing my issue I was tried to login but my ID was was terminated due to Background Verification Failed reason.
        Kindly activate my ID and allow me to continue the work with your company the details are mentioned below.

        Name. Bharath R (FE2034379)
        State. Karnataka
        City. Tumkur
        Zomato customer support has been notified about the posted complaint.
        May 16, 2024
        Updated by Billa143         My id not activated
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          H
          harshjai005
          from mumbai, Maharashtra
          May 13, 2024
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          Not given right to cancellation

          I erroneously placed order on 12th May 2024 at 10:23 pm Order Id-#[protected] and immediately saught to cancell it. No option to cancellation was provided in order section and upon choosing "Chat with me" and AI enabled Chat bot continuously declined my request even when the food was ordered just seconds before!
          I tried to contact restaurant and they told to cancell through zomato app.
          ZOmato does not provide any customer service...
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          S
          sourabh chakravarty
          May 11, 2024
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          Wrong delivery of food and misbehave from Restaurent person

          Address: Trisharan Chowk,Banerjee Layout,Nagpur

          Myself Sourabh Chakravarty ordered two dishes from Lazeez Food online via Zomato Food Delivery App on 06/05/2024.
          Order is of 1 Veg Biryani and 1 half Veg Biryani Rice.i ordered around 08:30 pm and Zomato delivery person delivered food around 09:20 pm.
          Afer this we opened up the parceled food and started eating, in the meanwhile my father found pieces of chicken/mutton in his plate
          .He immediately stopped eating and...
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          G
          Godwin kiruba
          from TIRUNELVELI, Tamil Nadu
          May 9, 2024
          May 10, 2024
          This thread was updated on May 10, 2024
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          My unique ticket id is[protected]...kindly verify it

          I ordered some foods in domino's on March 18th at 10:16 PM after a few minutes i called domino i cancelled it ..Now I got a refund in my zomato wallet.

          Nextday also i ordered some foods in anjappar in the order ID [protected] still i didn't get any refund...seriously i'm struggling alot. Kindly update my status daily i am trying to contact in zomato support but i didn't get any support. I dono what to do. Please kindly put the anjappar refund amount rupees 630 atleast in a zomato wallet please. It almost 2 months but didn't get any solution please help me. Thank you
          Zomato customer support has been notified about the posted complaint.
          View replies
          Now I got a mail like we can't provide a amount...then what about the proof I attached?... They are really cheating me.

          Reply
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