[Resolved]  Zoom Car — car breakdown and no refund as promised by zoomcar customer care

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.zoomcar.com/delhi

We faced the similar problem as well.
Zoomcar booking id - jps6tdrun
We booked maruti swift dl1na 1133 from 12th to 15th august 2017 for noida to sariska tiger reserve.
We started from noida on 12th and reached a resort near to sariska for a night stay on 12th august 2017.
Next morning we planned to go sariska tiger reserve.
But the car did not started.
We informed the car breakdown around 10:30 am to zoomcar customer care and the person who handed the car to us.
The customer care people said to get it repaired from the local mechanic.
However, since it was sunday no authorized service center was open. We informed the same to zoomcar customer care and asked for their help. Also, we shared them our location on whatsapp. We tried to start the car by pushing and got it checked to many local mechanics as well. But they were not able to diagnose the issue.
On our request zoomcar customer care told us they will send a mechanic to our location in one and half hour. But no mechanic was able to reach us at our location till 3:00pm.
Finally, we got a contact number from a local resident of the local mechanic near sariska who was out of town. He finally helped us and got the car started. And we at the same time informed the zoomcar customer care. Also, whatsapp them the car maintenance bill. Then, zoomcar customer care called us that we won’t refund you the car maintenance since they have already sent a mechanic to our location. We told them its ok if you cannot refund us the money for maintenance, but we have already decided to return back the car. Since, we are facing problem since morning and did not see any help from your side we asked them for complete refund. Zoomcar customer care told us don’t worry that they will adjust for the un-used hours once you return us the car.
Then, finally after the whole day was wasted and it was already evening we decided to return back to delhi. We just moved 2-3 km we were then stopped by zoomcar customer care call that mechanic is about to reach you in 10-15 mins. They said we won’t give you any assistance if you faced the same problem again on way. Then we decided to wait again and get it crossed checked by zoomcar mechanic as they told mechanic is about to reach in 10-15 mins. But again we waited there for 1 hour and no zoomcar mechanic was seen. Finally we started our journey back at 4 pm on 13 august 2017 after informing and taking consent of the zoomcar customer service. And also only after zoomcar confirmation that the battery voltage they checked is fine we started our journey back. They also assured us we will get you un-used hours adjusted and refund your whole payment.
Unfortunately, we get to know none of our money is going to come back when we returned back the car at noida. The person we handed back the car told us zoomcar never refund the customer’s paid amount.
We felt fooled after listening this, that we returned back the car early after getting its maintenance. And instead getting relaxed there for long weekend we have to push the car in the sun all day that too in summers. This was the worst experience.
Also, we called customer car and e-mailed them about the return of car and reminded them to initiate the refund. They straight away said we apologies for the inconvenience and cannot refund the amount. Only they can give us 1000 zoom car credits. Also, they said you will get a call form our seniors in 1 hour, but nobody called back. I called them back but they refused to refund any amount and came up with excuse that we were not able to contact on your number.
This is horrible. We paid you rs. 15, 000/- for 12-15th august 2017 and used only your car on 12th. We returned it very next day on13th august 2017 after car breakdown that too after waiting for your help, no-one came up, got its maintenance by our self.
We have been using zoomcar many times for local travel. And this was the first time we booked for long weekend for out-station travel. We were made false promises of refunding the amount paid for un-used hours.
Apart from this, the un-necessary trouble and harassment we faced, though we planned for holidays from our busy schedule. All our plans for holidays were spoiled for 12th -15th.
We would never use or recommend zoomcar if the complete rs. 15, 000/- we paid is not refunded back to our account.