Zoomcar Complaints & Reviews

I booked car for trip in delhi.
For that I uploaded all the documents required but still my profile is not yet verified please look into this matter and verify my profile from your end as soon as possible....

We had a trip on 22/03/2024 and due to breakdown of the car in the middle of the road we were not able to travel further and we had to rush to the station for train and our whole trip got wasted. We have already complaint to zoom car about the same and we received the mail from zoomcar and we were asked to reply with images. we have already submitted and reply to mail but still our complaints is not resolved. Our Ticket - 1979559,...

Dear team,

I have made booking of zoomcar on 12th April . BOOKING ID:- JPSNINQ4L

After the booking, app was asking for customer verification.

I uploaded my DL and adhar card but just after few minutes.. got the message document verification got failed.

Post that tried with Adhar OTP verification and license verification but it is not taking my license.

App is just...

This is regarding the Booking Id: JPSNIBS8J .
I have booked the Zoomcar - ECO SPORT, Host Name- Azad, Phone Number - [protected].
When I reached at the location I havent found car there. I connected with host and they asked me to pay them again to receive a car.
Also, I have raised this issue many time before on zoomcar app but got no response.
Kindly look into this matter and refund my money INR 9732 for the same as soon as possible.

We rented a car on zoomcar, the pickup was at 11 pm, but we could not unlock the car at all, every time the app kept crashing. We tried looking for customer care contact number, but didn't find any working contact number. We tried for one and half hour in the middle of the night. We have paid a lot for 5 days of trip.

Kindly help us resolve this matter....

We had registered our vehicle in ZoomcarHost and the vehicle is Hyundai venue vehicle (Model 2021) and the vehicle was damaged by the customer on August 9th 2023,
We got this damage from Booking ID "#JPSNCX0VK" and is booked by velsuri sriram, it's been 9 months, and the vehicle did not get repaired, and the vehicle is damaged heavily.

And we contacted the vendors (Gadifix) Puneet is the owner of Gadi fix (m.no:[protected])...

Dear team
I have tried many times creating a ticket against my listing in zoomcar but no tickets are created, so my complaint is that my car is live on host app but not show on guest app.
Also no one appears for gps installation and phone lock unlock system.
what is the issue and explain this issue ASAP

My Car No KA19MF8054
My Zoomcar Number is [protected]
Emergency contact [protected]...

I’ve booked a car in the zoom app and the car’s silencer sound was from the beginning of the trip . The trip ends on 9pm march 8, I’ve returned The car at 8pm, the host was very rude towards me and asked me to repair the car and fill the fuel and denied to checkout the trip. I've filled the fuel in the car and l even accepted to submit the issue and I will pay the amount as agreed to the zoom policy but the host still denied to checkout....

Hi There,
ZOOMCAR

I need to change my phone number in my zoomcar account because my previous phone number is not in use so now I am not able to login to my account and i need to do bookings . so please help me out for this....

Zoomcar Booking JPSNIEBMB
Date :[protected]:00 AM IST[protected]:00 PM
Car details: Ignis, Hatchback
Car Parking Location - Prashant Apartment, Sindhi Colony, Begumpet, Hyderabad 500003, India
Please send Invoice as soon as possible .

--
With Regards:
Mahendra Singh
Mobile no.- [protected]...

Dear Team,

Greetings of the day

I have lot of time try and inform your team, please refund my money as soon as possible.

Please my solve my problem.

Please find the attachment details of my booking and payment details.

Problem: I have booking car but car owner asking I have available please not to come my address because car is under maintenance. So I have canceled...

Subject: Request to restore rating and unblock vehicle

Dear ZOOM Team,

TICKET NO 1971586, 1971588


I am writing to request your assistance in restoring my rating and unblocking my vehicle on your platform.

As you may be aware, my vehicle was involved in an accident on 27-SEP-2023 and it was in the garage for four months until 29-JAN-2024. During this period, I had to cancel...

I Have book a car for 3 days they charged me 26078 but they don't delever the car and they are not returning my money....

Dear Sir.

We have reserved one car through the Zoom app for rental reasons, and we have made the payment in advance.
When we started the trip, the car would not start, so we could contact customer service in Bangalore, but there was no availability, so we emerged and took another mode of transportation, and after the return trip, they asked for an additional fee.

How do I pay there without starting my...

Hi Team, I've been continuously trying to login to the app and I am not receiving the OTP. My ride time has already started and I am not able to login....

Not able to upload selfie during profile verification....

Recently I booked a trip with zoomcars and was asked to upload a few documents and a selfie for verification. I uploaded the documents but every time I tried to upload the selfie the app crashed. i tried getting in touch with customer service but couldn't. My trip starts on 21st Feb and I'm not sure how can I get this fixed if I'm not able to get in touch with their customer care...

I have hired a rental car in goa. Yesterday it met with an minor accident.
The matter was resolved there only but it was found that car was not 3rd party insured and now owner is demanding money.
We have requested him to claim insurance but he is demanding money instead of insurance claim.
We are getting harrassed.
Need your support.
Ashandeep Sekhon
[protected]...

Hi,

I am trying to login to the app since morning however, I am not getting the OTP even after multiple attempts.

Request you to please look into this asap as i have to manage my booking....

Recently for kyc verification i have uploaded aadhar several times but it gets rejected, so am trying to contact them but again no response through the mail and also there's no such contact number as well.
kindly look into the matter thanks...