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Zoomcar Complaints & Reviews

www.zoomcar.com

2.3

Updated: Feb 19, 2025

Complaints 5705

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2594

Unresolved

3111

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Zoomcar reviews & complaints(5705)

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Address: sity@hotmail.com

My profile has still not been verified even after I have uploaded ID documentation 3 times via the app. I do not receive verification or notification that there is an issue with my ID. I repeatedly have to keep uploading my documents, Can someone please verify my ID....

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Address: Rajahmundry

Hi, I have booked a trip in zoom car and am new to app. I have uploaded my aadhar number and Driving license. At verification of DL it is giving buffering not able to verify my profile....

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Address: Bangalore

Website: www.zoomcar.com

I finished my trip with ZoomCar on 30th Dec 2024. Post 16th Jan 2025 (15 days after the trip) I went into the help section to select "I want the Invoice". The app says "you can view the invoice here". But there isn't any link or attachment. The invoice doesnt show up.
I tried calling multiple helpline numbers, but none are operational.
I have emailed the zoomcar ([protected]@zoomcar.com), but I got a response saying ticket is closed....

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I booked a i10 on 28th december, on reaching the location driver denied me the car saying that it is not available
I raised the issue with zoomcar multiple times, haven't received any response yet....

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I have booked a car for 10th Jan, 2024 till 12th Jan, 2024 and paid the entire amount but during profile verification, my drivers license is getting rejected. Zoom car has non existent customer support. So, I'm not getting any help from there. I need a resolution soon as the trip is for tomorrow....

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Booked a Zoomcar in Chennai. Host denied to provide the car, just 2min before I reach the location. Registered a complaint on Zoomcar. No response. They rebooked me on another day.

They still have not responded or provided refund. Pathetic service....

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Booking done, Payment deducted, Booking confirmed. then asked to update profile by logging in, Unable to generate OTP - "Something went wrong, Please try again in sometime", Tried multiple times. No luck. Tried after updating the app, still no luck. Tried login to website - says "Please enter valid number" even though it is valid. Tried email option, says " please enter valid email, even though it is correct". There is no means to reach with...

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Address: GREATER NOIDA

On[protected], I booked a car through the app and made a payment of Rs.18, 719/- at 12:27 PM. However, on[protected], I did not receive the car as scheduled. Additionally, no booking status appeared on my Zoomcar app, and the host also confirmed that there was no record of the booking on their end.

It has now been seven working days since this incident, and I have not received any communication or refund from Zoomcar. Furthermore,...

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I have booked a car on zoomcar and paid amount 5276 in advance. But the app asks for profile verification. When i m doing the verification it shows uidai service is not responding, and there is no alternate option found for verification. So how can i do the verification process....

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I have booked zoomcar 3 times. I am trying to get invoice from Zoomcar but they are not providing the same. I have tried contacting the zoomcar for the issue but there is no response.
Booking ID-
1) JPSNJOTZX
2) JPSNJODA7
3) JPSNJPYV6...

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Address: Indira Nagar 1st Stage, Bangalore

Hi,

I am Anurag([protected]) and I recently rented a Maruti Baleno(KA03NF5385).I am writing to formally request a refund and compensation due to the significant inconvenience I experienced with my vehicle during a recent trip near Kalale, Karnataka.

Saturday night my car suddenly broke down and dropped to a speed of 0 in an area with no network coverage. This forced us to seek help from locals and push the car...

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Address: PLOT 7A GROUND FLOOR, KRISHNA NAGAR 1 ST

Hi i have book a car on 09th October 2024, but i did not receive any confirmation amount was deducted and booking details also not appearing for me

sunil [protected]...

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Hello,

I have booked a trip (JPSNJTB3M) which will start now (October2, 2024 8AM) and still my profile is not yet verified. I am trying continuously hundreds of times since last night but the app is not able to capture the selfie picture and keeps crashing. Due to this I am unable to contact the host or start my trip.
I faced similar issue with DL upload but it worked after trying continuously for few hours yesterday...

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Suddenly my account is blacklisted even though I have made past bookings. Please resolve this at the earliest...

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My profile is blacklisted with out any reason.

[protected]@outlook.com...

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Hi Team,

I am unable to update my phone number on Zoomcar web application. I booked a car through web application and now it is asking me to login to the mobile application using the old number!!

It is not giving me an option to login to mobile application through my email address. Kindly help urgently !!

I am also not able to reach to zoomcar customer care by email or phone as they dont have...

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We have booked a car in zoomcar app. When we were reached to pickup the car from the given location, host was not responding to take the car by providing OTP. We tried many times to connect the host in the booking time period. Even though host not provided the car, but in the app it is showing trip completed and how the trip completed without providing OTP from the host, we didn't understand. We tried to call customer care support to explain...

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Address: Bangalore, East Singhbhum, Jharkhand

I am a customer of Zoomcar. However, as I was away from India, I haven't used Zoomcar for almost two years. Now, after coming back, I am trying to book a Zoomcar, but the application is showing that I am blacklisted by Zoomcar without any reason or intimation.

I have tried to reach out to Zoomcar, but their chat support doesn't work, and I am unable to call customer care to resolve the issue. I also tried to delete the account...

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Website: www.zoomcar.com

Zoomcar has randomly blacklisted my account without stating any reason and is not allowing me to make any bookings. The account is associated with the email [protected]@gmail.com and the account has 5 star rating so I see no reason whatsoever for it to be blacklisted in the first place. Please help look into the matter and resolve it as I really need to make a booking for upcoming trip and they have no means of contacting customer care,...

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Dear zoomcar,
I was blacklisted by you without any reason, I tried to connect with customer service multiple times but there isn't any number or email available, could you please check and reactivate my account soon
Phone number - [protected]
Email - [protected]@gmail.com...

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