[Resolved] Zoom Car — Cheaters - do they pay tax based on the speed?

Bikkugaadu

from Bengaluru, Karnataka

Jun 9, 2017

Address: Bangalore, Karnataka, 570085

Website: Zooncars

I was stuck between a vehicle i front of me and an ambulance behind my car while overtaking series of trucks in a two lane road, i had to follow the traffic speed to give way to ambulance, and i am not sure how much speed i was in but i am charged with a 2500/- over speed charges. I called up customer care and explained the situation and they could not tell me what i should have done in that situation as they do not know any other way. A customer care executive called 'satish' for xplaines me that they have to pay tax to rto based on the speed the car was run at, so can't waive off the charges, i really doubt if that's true hence rising a complaint here.

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Jul 14, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2017

Zoomcar Customer Care's response Hell User,

Greetings!

We understand your concern here and we do not needlessly charge our customers. Please note, we have a very strict policy towards over-speeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. Hence, you have been charged for the same. Please refer the link in which the details are mentioned: https://www.zoomcar.com/bangalore/policy#feepolicy and the same is mentioned in the booking confirmation email.

Regards,
Zoomcar

Verified Support

Jun 10, 2017

Zoomcar Customer Care's response Hello User,

Greetings!

We understand your concern here and we do not needlessly charge our customers. Please note, we have a very strict policy towards over-speeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. Hence, you have been charged for the same. Please refer the link in which the details are mentioned: https://www.zoomcar.com/bangalore/policy#feepolicy and the same is mentioned in the booking confirmation email.

Regards,
Zoomcar

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Comments

Snigdha01

from Amritsar, Punjab

Jul 19, 2017

Dear,

Almost similar and other problems I have too faced. I am filling a legal complaint against Zoom car.

Lets fight it out. If you wish to join me, we can seek justice and compensation for the harassment we have gone through.There are hundreds of people getting cheated and fooled by Zoom Car. You may reach me at [protected]@gmail.com

Regards,

AK