Comments
Zoom Car — Worst experience. Please don't use zoomcar
I booked a car on 17 Apr 2016 at 8:00pm but when I reached site on time the car was not available. Site executives did not have any clue on what to do. Customer care is pathetic. No one picked up call for 2 hours. They couldn't arrange for alternative car for 2 hours. Please don't use zoom car. You will have worst experience of life! Hi Karthick, we tried to reach you on call, however, we did not received any response. Upon investigation we find that the damage was done during your reservation. Hence, we will not be able to reverse the damage charges. As the charges were found to be appropriately levied on your booking.
Appreciate your cooperation and understanding.
Appreciate your cooperation and understanding.
Hi, if the tire was damaged in our reservation, when we've asked for a proof why didn't we get a response then. This problem was not with a single tire, on the day we took it one tire got punctured and on the next day two of them were punctured. Why should a consumer take blame for that when it's the supplier who provided a mal-product. Please provide us a proper proof.
Hi Karthick, we will get in touch with you shortly to provide the update regrading the issue.
Hi Karthick, we are trying to reach you, however, your number is switched off. Request you to share us any alternate contact number or provide us a convenient time to call you.
Ganeshvarma12356's reply, Jul 12, 2019
First contact me from backed team it's 48 hrs completed alredy 8008691844
Hi, reach out to me on [protected]
Hi, reach out to me on [protected]
I had recently booked a car from zoomcar on 25th May 2018 KA02AG6108, BOOKING ID # JPS62FPEP. First of all no one was there at site to assist me so i called customer care and after 30 mins one of their executive start honking the vehicle to help me to reach out to car parking location which was completely different from the given location in map with utmost rude behavior.
Then when i took the car it was with full of mud. I took the km reading which was 2208 to keep in mind that i should not drive it beyond free kms given by zoomcar (45 km free). When I dropped their vehicle km reading was 2248. But today when again i was booking for Sunday (27-May-2018) I found that they levied Rs. 120 for extra KM driven. It mean if i add my left out 5 km and their 10 extra km then as per then i drove till 2263 km reading but actually it was 2248 km. I do not how and on which evidence they are saying it.
I tried to call them more than 50 times to explain the issue but could not connect to them as they made their system like this to just loot the customer. after this experience 1 thing is very sure that these guys are cheaters and not trust worthy.
https://www.zoomcar.com/bookings/jps62fpep
Thanks,
Deepak Sharma
Then when i took the car it was with full of mud. I took the km reading which was 2208 to keep in mind that i should not drive it beyond free kms given by zoomcar (45 km free). When I dropped their vehicle km reading was 2248. But today when again i was booking for Sunday (27-May-2018) I found that they levied Rs. 120 for extra KM driven. It mean if i add my left out 5 km and their 10 extra km then as per then i drove till 2263 km reading but actually it was 2248 km. I do not how and on which evidence they are saying it.
I tried to call them more than 50 times to explain the issue but could not connect to them as they made their system like this to just loot the customer. after this experience 1 thing is very sure that these guys are cheaters and not trust worthy.
https://www.zoomcar.com/bookings/jps62fpep
Thanks,
Deepak Sharma
Kumarp123's reply, Aug 30, 2018
Yes true. Me to faced the same thing. New type of looting money from people
I made a booking on 5th June 2018 at 9.30 pm. Hyundai i20. When I received the vehicle. There was insufficient fuel in it and even the fuel refill indicator was on. So I had to refill the fuel with Rs 500 when I submit those bills for refund, they denied. This is what they replied :
" we would like to inform you that as per Zoomcar norms fuel refund will be processed based on the estimation. However, as per our records, there was sufficient fuel provided at the time of pick-up. Hence, we are sorry to inform you that the fuel estimation is zero.
As per our fuel calculation, the estimated amount is 0/- for the booking id JPS62X64W. However, we calculate the mileage of the vehicle is (inclusive of AC usage and the traffic) is taken into the consideration and moderately calculated start percentage of the fuel and end percentage of the fuel on existing fuel cost/ litre".
WHY WOULD I FLREFILL FUEL IF THERE WAS SUFFICIENT FUEL IN IT. Zoom car is just trying to fool customers and cheating people. Now I know about these guys I will be more careful to choose zoomcar. Cannot trust these guys. They have their own stupid estimations designed to screw customers.
" we would like to inform you that as per Zoomcar norms fuel refund will be processed based on the estimation. However, as per our records, there was sufficient fuel provided at the time of pick-up. Hence, we are sorry to inform you that the fuel estimation is zero.
As per our fuel calculation, the estimated amount is 0/- for the booking id JPS62X64W. However, we calculate the mileage of the vehicle is (inclusive of AC usage and the traffic) is taken into the consideration and moderately calculated start percentage of the fuel and end percentage of the fuel on existing fuel cost/ litre".
WHY WOULD I FLREFILL FUEL IF THERE WAS SUFFICIENT FUEL IN IT. Zoom car is just trying to fool customers and cheating people. Now I know about these guys I will be more careful to choose zoomcar. Cannot trust these guys. They have their own stupid estimations designed to screw customers.
Zoomcar Customer Care's response, Jun 13, 2018
Verified Support
Hello Sharat,
Greetings!
We did review your comment and checked the booking. With regard to the fuel refund, we did check the estimate, unfortunately, the estimate calculated is 0. Hence, we will not be able to process any refund regarding the booking.
Hoping for your kind understanding in this regard.
Regards,
Sowmya
Greetings!
We did review your comment and checked the booking. With regard to the fuel refund, we did check the estimate, unfortunately, the estimate calculated is 0. Hence, we will not be able to process any refund regarding the booking.
Hoping for your kind understanding in this regard.
Regards,
Sowmya
Polished and hidden response will not help the customers.
Zoomcar is the worst car rental out there. Firstly their prices are higher than their competitors. Secondly the car that I took was poorly maintained. It’s clutch was extremely hard. But I still managed. I took the car for only 8 hours and that too, to roam inside the city only. I had paid a security deposit of 3000 rs, of which 1000 is getting cut as cleaning charges. The car was completely clean when I ended the trip. Even I uploaded the photos of the car on the app. It is extremely unjustified and mentally harassing. I want my refund asap.
Zoomcar Customer Care's response, Jun 17, 2019
Verified Support
Hello Priyanka,
Greetings!
We are sorry to know that there is a discrepancy in the charges, please share the booking ID for us to have the issue checked.
Regards,
Appachu
Zoomcar
Greetings!
We are sorry to know that there is a discrepancy in the charges, please share the booking ID for us to have the issue checked.
Regards,
Appachu
Zoomcar
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
Plz Note that Zoom car is India's biggest fraud company. The company has cheated over 500 customers in India and continue doing it.
There investigation is self determined. Customer is not a part of investigation. They do itbundertable with thier own people and make a decision to charge.
If you have guts then join hands to sue this company in the court of Law.