[Resolved] Zoom Car — fake damage from zoomcar

Ravi Kumar AG

from Noida, Uttar Pradesh

Mar 5, 2018

Address: Bangalore, Karnataka, 560058

It was horrible experience from zoom car i was taken car in the month of feb booking id jps62grf0 this was my first booking in zoom car while taking car driver ask about check in after everything process i whoud have ask him earlier scratches he said take video for scratches i took video also, after check out some one came and collect the car he never ask anything about scratches after 30 min he was # fellow calling and telling scratches happen how come after 30 min scratch
Kindly answe me my below points
1) i would have asking images while check out time driver has taken along with properties
2) i was communicating with your mail always without providing relevant information you people are proceeding legal action
3) kindly stop making money from innocent people
4) myself will promote this issue as social media untill getting my justice
Kindly take it high priority on this if not if happen anything zoom car relented bad impression i m not responsible

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Mar 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Mar 05, 2018

Updated by Ravi Kumar AG Dear zoom CAR

KINDLY solve my problem i do have other things to do,

Verified Support

Mar 05, 2018

Zoomcar Customer Care's response Hello Ravi,

Greetings!

We understand your concern here and we did check the above issue and see that our team has already reached out to you and shared an update on the above issue.

Upon checking, we see that the damage is not present in the pickup video which was shared. As the charges are valid, we will be unable to reverse the same.

Regards,
Appachu
Zoomcar

Mar 05, 2018

Updated by Ravi Kumar AG I want see the damage photos while taking your driver i whould have ask damage photo along with properties because I also know when I was delivered the car at wt time your fellow taken car damage photos untill unless if not sharing this things I cannot pay