Jun 21, 2019 Complaint marked as Resolved Zoomcar team has mailed and on my request they even called me and inquired about the issue. They have resolved the issue within 1 week. Thanks ZOOMCAR team for support Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 05, 2019 Zoomcar Customer Care's response Hello Somasekhar,
Greetings!
We did check on the escalation raised and we find that you have placed a booking under no fuel option.
Therefore you have been changed with refulling charges as the vehicle was dropped off with lesser fuel percentage than when it was given.
We regret we will not be able to reverse the charges.
Hoping for your kind understanding here.
Regards,
Sowmya
H
Jun 05, 2019 Updated by somasekhar mane I have received a fraud caller, kindly take necessary action
Jun 05, 2019 Updated by somasekhar mane Hi sowmya,
But I have travelled for just 24KM, and how can it be 27L be consumed? Max 10L could be fine and consuming 27L is too much. Kindly verify
And the fraud caller No:[protected] and requested to send OTP generated and immediately disconnected my call
Jun 06, 2019 Updated by somasekhar mane Hi Sowmya,
1 more fraud caller:[protected] asking for OTP. Kindly respond
Verified Support Jun 07, 2019 Zoomcar Customer Care's response Hello Somasekhar,
Greetings!
We request you to escalate your issue through the contact us page, we will have a check.
Regards,
Ramya
Jun 10, 2019 Updated by somasekhar mane Ramya,
I have already mailed to customer-care, but no response. Kindly revert
Verified Support Jun 11, 2019 Zoomcar Customer Care's response Hello Somasekhar,
As you have dropped an email, our team will revert with the required details as soon as possible.
Regards,
Appachu
Zoomcar
Jun 17, 2019 Updated by somasekhar mane Team,
2 weeks completed and still no reply or revert from zoomcar. Kindly revert my deposit amount 3K. 27L will not be the reading value, kindly verify
Verified Support Jun 18, 2019 Zoomcar Customer Care's response Hello Somasekhar,
We have processed the refund of the remaining amount of the deposit.
The amount has been processed through IMPS. The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.
Regards,
Sowmya
Jun 19, 2019 Updated by somasekhar mane Sowmya,
Could not see any "Get refund" option in my bookings. Kindly confirm the same once refund option is enabled for my account. Screenshot attached. Thanks in advance
Verified Support Jun 21, 2019 Zoomcar Customer Care's response Hello Somasekhar,
We see that you have successfully withdrawn the refund through IMPS.
Regards,
Ramya. S
Jun 21, 2019 Updated by somasekhar mane Thank you very much. Amount got refunded. Thanks very much for extended support. See you soon ZOOMCAR
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