Zoom Car — Refund not received over a month

Satyam0521

Jul 7, 2020

Address: Manipal

I have canceled my trip on 29 may 2020 and till now i haven’t received my security deposit. The policy states that the amount will be reflected within15 days but it been over a month now. I have never received this kind of problem with zoomcar.
I have been calling them after the 15 days and every week they say wait till the weekend but nothing happens. Now they have removed the option for refund related queries in their toll-free number too. Also, i have emailed them many times but they are not responding to me at all.
I'm facing money problem because of the whole situation. I didn't accept this from zoomcar at all.

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Satyam,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

Aug 22, 2020

Updated by Satyam0521 Hello

The booking id of the trip is JPS6NYM8Q.

Please refund my money asap.

Thanks and regards

Satyam