Zoom Car — Run by a bunch of clowns!

Address:	560058
Website:	www.zoomcar.com

Recently I had to get rid of my backup car. It would be a few months before I could buy a new one. I needed a place to rent occasionally. My friends suggested Zoomcar and I signed up with them. I rented from them a few times and my experience most of the times has been pathetic. Dealing with them is like dealing with factory laborers. No professionalism whatsoever. All they care about is just taking money from your bank account. Here are a few bitter encounters.

Booking ID JPS6VCYWO: I thought of renting an XUV for a few days. Getting it booked online was a nightmare. I had some balance in my Citrus wallet. Every time I tried to book, it would calculate the due amount deducting my Citrus wallet balance and would give me the difference. That difference amount would come out from my bank account. For some reason the difference amount ONLY got charged to my bank account and would not complete my booking. I tried this two times (coz it did not complete booking) and both the times I got charged Rs. 6, 735.00. That means they charged me Rs. 13, 470.00 (on Aug 26 and 27) for NO booking. I immediately called their customer support and I was told that they have some issues with Citrus wallet and I should try again without Citrus wallet. I tried while they were on the phone and it went thru fine. About the charged amount Rs. 13, 470.00, I was asked call back after I return from my booking. I have called at least 3 times after I returned but not luck with the refund. They asked me to send my bank statement which I did, TWICE! Now, I have to call my bank to declare those charges fraudulent.

Booking ID JPS6E9PMA : I needed a bigger car to go pick my wife and kids from the airport. So, I booked a Scorpio well ahead of time of pick up date. On the day of pick up, I was on the way to their pick up location Thindlu. I receive a call 30 minutes before the pick up time. The person on the other side tells me they don’t have my car and it will take another hour and half or so to get another car of that size. I told the guy I do not have that kind of time and I am on the way to their place. When I reached their place, I was amazed! They are running Thindlu out of a DUMP! When I called I found out that they operate from a place that the shutter down and there is no name on the place! Upon enquiring I found out that the car I was to pick had met with an accident (if that is true!) in the morning. I was to pick up in the evening. How IRRESPONSIBLE! They had no answer when I asked why wasn’t I notified earlier but just 30 minutes before my pick up time. Anyway, the guy said he will have to get the car from another location and it will take 15 minutes, I waited for full one hour and called OLA (thank god!). Zoomcar that day demonstrated how unreliable they were. To top it all they charged cancellation fee on my booking. I had to reason out with them by calling. Seriously!?!?!

Booking ID JPS6VCL71 : There was this other time I decided to rent Scorpio for a few days. The car was so bad that it felt I was riding a bullock cart. There were noises coming from every part of the car. When I hit 80km/hr, it would shake like a leaf. They ruined my vacation completely. When I returned I was talking to the guy and he told me its actually a loaner car. Meaning, if one location runs short of cars they use these loaners. Because these loaner cars go around locations, there is no one to take care of servicing. Makes sense!

These are not one of rare situations. If it can happen to me, it can happen to anybody who is thinking to use them. I am done with these ! Will try some other car rental company.