[Resolved]  Zoom Car — unable to unlock the cycle

Cycle no 1: 3246092 cycle no2: 100141.. Complaint about zoom car pedl service.. I and my husband used 2 cycles on 1st dec & we locked bicycle in front of big bazaar kundalahalli gate. When we try to unlock to drop the cycles in available station, it's not getting unlocked for both o[censored]s. It's says "invalid action, you cannot unlock" for past 2 days and also unable to end the trip.. Fare is keep on increasing but we used only 1.5 hours. We found one customer care number but where there is no option to speak with the customer care executive and also written multiple emails and we are getting only automated replies which is irrelevant to the issue we are facing. This is very bad customer service experience.. Please stop the 2 trips and acknowledge asap.. Someone please contact..