[Resolved]  Zoom Car — zoom car charges for vehicle damage without any fault

Address: 560043

Website: www.zoomcar.com

I booked mahindra scoprio (Ka04ad7740) from 06:00 am 02/09/2017 to 10:00 pm 03/09/2017. My booking id is jps6tdyj8. I paid a total of 8200inr (400kms free). Which inspection i had inquired about the clutch being a bit hard but was told that normal for scorpios. After taking delivery of the car, we started to chikmagalur and 2nd. After travelling 280 kilometers the vechicle started showing signs of bad clutch. The clutch pedal will not raise off the floor. The hydraulics to the clutch stopped working. It looked like the master cylinder has gone out, which i comfirmed with local mechanic. This happenned exactly in front of bee hive homestay, kartikere, chikmagalur on 03/09/2017. I was told by zoomcar that this happened due to 298kms that i had driven with clutch overdrive, which i find it very difficult to believe. After inquiring several mahindra services centres w. R. T this issue, i found out that this is quite common with mahindra scorpios (Mhawk engines) and can happen any time, expecially when the car is not serviced properly.

The response from zoom customer care was prompt. After making calls to customer care, they registered a complain for the break down and informed us that mahindra road side assitance (Rsa) will pick up the vehicle and tow it for repair. Zoom did offer an alternate taxi for our trip back to bangalore at my own expense (2 way fare included) which came out to approximately 6700inr. Now, they have put additional 10000inr as damage fee.

They also said,
1) the amount paid for the remaining hours would be refunded.
2) the amount for the taxi would be refunded, which still is pending.

I am awaiting resolution of the same.