Zoom Car — Zoomcar - Refund 35k pending for 4months

Balaji9911

from Hyderabad, Telangana

Jul 8, 2020

Address: Bangalore

Hello, consumer forum.
I had done the following 8 bookings on zoomcar. Booking date: between 13 feb 2020 to 15 feb 2020. I was assured in february that i will be refunded back the whole booking money if i cancel my booking 24 hours before the start of my booking. Disputed booking details are as mentioned below.

Booking id - JPS6NWB16 canceled 23Mar 2020.

Sir, i booked a car for a vacation. But due to the ongoing covid situation, i had to cancel these bookings. It's been 4 months since i am chasing zoomcar care begging (I am really begging for my own hard-earned money) for my money but they are giving an excuse that the payment gateway is down and they are not able to refund the money and they are giving me this excuse. Now they stopped taking my calls also. And in the booking it says refund processed. But they say its stuck with payment gateway.

It would be really great of you if you can help me with getting my refunds. I have even written to the company multiple times but no reply. Attached is the screenshot. No one is having the courtesy to come and give me a resolution and i am feeling cheated and i have already called customer care more than 50 times.

Sir, you can always reach out to me for further clarifications at my mobile [protected].
Thanks.

+1 photos

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Balaji,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are already working on initiating the refund and the amount will hit your account at the earliest.

Regards,
Appachu
Zoomcar

Aug 26, 2020

Updated by Balaji9911 Problem is, in the app it shows processed refunds 34k but it never reached my account. Another only 200rs shows up as pending. Please update. Would really appreciate if you could just give me a call. Because I am not at all able reach customer care.

Sep 22, 2020

Updated by Balaji9911 Waiting for my 35000 refund. This is September. Been 6 months and still pending :(

No communication from zoomcar.

Jan 16, 2021

Updated by Balaji9911 Pathetic customer care. Zoomcar blatenly cheating and no issueing refund if 35000 rs Even after 10 months. Don't ever ever book zoom car if you think you might cancel. There will not be any refund issued. I thought its only me. But many are facing the same.