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[Resolved]  Zoomcar — No refund of money,cancellation done from zoomcar's end

Address: 145/3/A Baruipara Lane, Anjanisut Apartment , 3rd Floor,Flat-303

It has been more than 3 months that zoomcar cancelled the car we booked as they mentioned that the car had a brokedown instead of helping us out they have been mentally torturing us for 3 months now, their cancellation policy says refund will be there in 30 days it has been more than 90 days.
We did prior booking of 11, 826 and they haven't refunded the money thought if consumer forum can help before sending in a legal notice.
Booking Id: JPS6N4U8I
Cancellation date: 25th December
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Mar 2, 2021
Complaint marked as Resolved 
It is not resolved yet marked resolved. Such a harrasment it is.
Zoomcar customer support has been notified about the posted complaint.
Mar 02, 2021
Updated by Roshan95 Why is the status marked resolved when there has been no development?
Verified Support
May 25, 2021
Zoomcar Customer Care's response Hello Roshan,

Greetings!

Please accept our apologies for the delay caused in processing your refund. Upon checking we see that the refund has been already processed back to your source account on 12/04/21. Please check with your respective bank for confirmation.

Regards,
Dileep. KR
 
4 Comments

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Comments

Still now not refunded your money? after resolving?
Reply
Roshan95's [Complaint's author] reply, Mar 10, 2021
No this is a waste of time complaining here what does the govt does no idea, rather send them a legal notice sue both consumer forum and zoomcar
Roshan95's [Complaint's author] reply, Mar 10, 2021
No this is a waste of time complaining here what does the govt does no idea, rather send them a legal notice sue both consumer forum and zoomcar
Zoom car knows the tactics actually, People will not go to lawyer who ask for money to send notices.
This is why they are still doing there business instead there so many backlogs of Refunds.
Reply
I have booked a zoom car on 23rd November 2021 because of car clutch plate has not worked customer care executive told like plz leave the car at same place we will refund your money within 30 days of working but still I didn't get any refund plz check with the same and resolve the problem as soon as possible booking ID JPS691A5B
Reply
I have booked a zoom car on 23rd december 2022 for a trip starting from 25 December 2022. All of a sudden we got a notification on 24 December 2022 that the car host has cancelled the booking. I didn't get any refund plz check with the same and resolve the problem as soon as possible booking ID JPSNCC95C

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