[Resolved] Zoomcar — Not getting Refund From Zoomcar

Parag Bhargav

from Ahmedabad, Gujarat

Nov 17, 2020

Address: Ahmedabad

I have booked a car from Zoomcar for 22nd May 2020 under their 100% cashback offer booking id JPS6NO9YN (In which we can cancel the book with no charge condition is there) of rs 8247.

Due to the covid-19 pandemic, I have canceled my booking on 2nd April 2020 and asked for a refund. First, of all, they don't have any proper number for the after booking or cancel booking related issues. So I have emailed them regarding a refund. They said because the system down they will give a refund within 15 days. But I am not getting my refund yet. I have email so many times but not getting any response from their end.

I have checked and found there are many customers who have the same issue. Zoomcar doesn't want to give any refund to its customers.

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Apr 19, 2022

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Zoomcar Customer Care's response Hello Parag,

Greetings!

Please accept our apologies for the delay caused in processing the refund. Our team is already processing the refund and we will make sure that the refund is processed at the earliest.

Regards,
Ramya. S

Nov 18, 2020

Updated by Parag Bhargav Hello Ramya,

Thank you for your response.

I want to know that, how much time I need to wait? It's already more than 9 months but still, I am not getting my refund. I can not book another car due to this issue. I am afraid that in case of any cancellation then that booking amount will also be stuck.

Nov 24, 2020

Updated by Parag Bhargav Hello Ramya,

Is there any update on it?

Feb 23, 2021

Updated by Parag Bhargav Is there any update on my matter?