[Resolved] Zoomcar — Pending refund and non response to legal notice

Satish Khatwani

Feb 23, 2021

Address: Bangalore

I have cancelled my booking on 29 July, 2020. The pending amount stands at 8437 rupees. After multiple follow ups on calls, social media till date I have still not recieved the refund amount. During these months, I paid an additional 1000 rupees as legal charges to a legal firm and have sent a legal notice to the company but they have never responded on the legal notice neither they have refunded the money.

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Apr 11, 2021

Complaint marked as Resolved

The company has refunded the full amount however did not pay the expense of sending the legal notice neither responded to it

Zoomcar customer support has been notified about the posted complaint.

Feb 24, 2021

Updated by Satish Khatwani Thank you. Attaching copy of legal notice

Mar 03, 2021

Updated by Satish Khatwani No response from zoomcar yet

Mar 07, 2021

Updated by Satish Khatwani Not yet resolved

Verified Support

Apr 16, 2021

Zoomcar Customer Care's response Hello Satish,

Greetings!

We are sorry to know that you haven't received the refund. Upon checking, we see that refund is successfully settled through the Cashfree link.

Regards,
Ramya. S