Zoomcar — Pending refund since 2 months

Zoomcar — Pending refund since 2 months

N Neerjala May 19, 2021

Hi, I have booked Zoomcar services on 8th Mar 20 for 1 day. Since then I'm waiting for refund of Rs.2309/- I cannot reach customer support as I don't have existing booking(which is ridiculous as IVR disconnects if no current booking). I have been on emails with Zoomcar for 2 months with no outcome. All they do is ask me 24-48 hrs and bank details and the cycle goes on. More than 40+ mails have been sent till date. Please help +1 photos Was this information helpful? No (0) Yes (1)
Zoomcar customer support has been notified about the posted complaint. May 19, 2021 Updated by Neerjala Correction in Date of Booking : 8 Mar 21 May 21, 2021 Updated by Neerjala Booking ID : JPS69765G Verified Support May 25, 2021 Zoomcar Customer Care's response Hello Neerjala, Greetings! Please accept our apologies for the delay caused in processing the refund. We are already working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed. Regards, Dileep. KR Jun 07, 2021 Updated by Neerjala Hi Team, I have not received any update on this . Let me know. Aug 05, 2021 Updated by Neerjala Hi Team, Its 6 months im waiting for my refund.Please check in this asap. Regards, Neerjala
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