[Resolved] Zoomcar — Refund Not initiated for 2 Completed Trips

dvssudheer

from Powai, Maharashtra

Nov 13, 2020

Address: Miyapur Hyderabad

Hi Team

I have completed 2 car bookings from Zoom car but till now refund not initiated. There is no customer care number. Customer care number is only for the current bookings but not for the other issues. I am very disappointed with the zoom service . Following are the my trip details.

Trip 1 :- 29th August 2020
Booking ID :- JPS6ND3ZA
Pending Refund Amount :- 1259

Trip 2:- 25th September 2020
Booking ID :- JPS6NANCY
Pending Refund Amount :- 1499

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Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2020

Zoomcar Customer Care's response Hello Sudheer.

Greetings!

We are sorry for the delay in processing your refund. Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards
Dileep
Zoomcar

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Comments

sudheer d

from Powai, Maharashtra

Nov 30, 2020

Hi Team,

Is there any update on my refund process

sudheer d

from Powai, Maharashtra

Jan 4, 2021

Hi Zoom Car,

How many days it will take to process refund. It is very very bad support from you guys, even there is no support number to discuss on this.