Zoomcar — Refund not issued and cheated for booking car through zoomcar app

Zoomcar — Refund not issued and cheated for booking car through zoomcar app

V Vaasu1533 Oct 2, 2020

Hi Team, My name : satya venkata rao bikkina Phone: [protected] Email id: [protected]@gmail.com I have made a booking in zoomcar app on June 1st and my bill is 975 rs. I have opted to fill the fuel from my end so that they refund at the end of the day after trip completion. My fuel cost is about 500rs. I have waited for my refund for almost 4 months and now they refunded the amount as credit points instead of crediting back to account. I have lost my money now and to use those points, i need to make another booking only. So many customers got cheated like this and some action is required against this fraud. Thanks Satya +2 photos Was this information helpful? No (0) Yes (0)
Zoomcar customer support has been notified about the posted complaint.
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Zoomcar Customer Care

from Mumbai, Maharashtra

Nov 13, 2020

Verified Support

Hello Satya Venkata Rao.

Greetings!

It is disappointing to know that the amount is not refunded back to your source account, rest assured, we shall have this checked and process the refund back to your source account at the earliest.

Reply

Zoomcar Customer Care's response, Nov 13, 2020

Verified Support

Hello Satya Venkata Rao.

Greetings!

It is disappointing to know that the amount is not refunded back to your source account, rest assured, we shall have this checked and process the refund back to your source account at the earliest.

Regards
Dileep
Zoomcar.

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