[Resolved] Zoomcar — Refund pending from January

Arpit52

from Mumbai, Maharashtra

Apr 8, 2021

Address: Delhi

I have made a booking with zoomcar for car rental on 24th January 2021 with booking ID JPS6NNI67 but unfortunately they cancelled my trip and amount of Rs 10627 is due to be refunded by the company but has not been refunded till date i.e 8th April 2021. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.

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May 9, 2021

Complaint marked as Resolved

Refund Received

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2021

Zoomcar Customer Care's response Hello Arpit,

Greetings!

We deeply regret the delay caused in processing the refund. Upon checking, we see that the refund is processed to the account on 6/4/2021, we request you to wait for 15 days the refund shall hit the account.

Regards,
Ramya. S

Apr 15, 2021

Updated by Arpit52 Hi Ramya. S

As you said "Upon checking, we see that the refund is processed to the account on 6/4/2021"
So, would like to know that it has been processed in which account because i haven't received any refund yet (15 April) in my bank account.
Please let me know that when will i get pending refund in my bank account.

Thanks,
Arpit Saxena

Apr 21, 2021

Updated by Arpit52 Hi Ramya,
As you said "the refund is processed to the account on 6/4/2021, and wait for 15 days the refund shall hit the account."
But till today (21 April 2021) i haven't received the refund yet.
Please check and update me that where it got stuck.

Thanks & Regards
Arpit Saxena

Verified Support

May 25, 2021

Zoomcar Customer Care's response Hello Arpit,

Greetings!

We did check on the concern raised and we see that the refund has been successfully processed through the Cashfree link which was shared with your registered number on 06/05/21. Please check with your respective bank for confirmation.

Regards,
Dileep. KR