[Resolved] Zoomcar — Security deposit not refunded back

ayanayan18

from Bengaluru, Karnataka

Jan 18, 2021

Address: Bangalore

This is ayan, I booked a car on 11 Jan and my security deposit is still not refunded. I've tried everything on my behalf to reach you guys out but your customer support seems to be down or you guys are avoiding the customers altogether whatever is the case I need my money back asap. The amount is 2500.

My booking id: JPS6N6LRN
Attached: images of the booking and the unanswered calls

+2 photos

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Jan 19, 2021

Complaint marked as Resolved

Nobody reached out they just marked it as resolved without doing anything.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 25, 2021

Zoomcar Customer Care's response Hello Ayan,

Greetings!

Please accept our apologies for the delay caused in processing the refund. Upon checking we see that the refund has been already processed from our end through the Cashfee link. Please check with your respective bank for confirmation.

Regards,
Dileep. KR