Comments
EXACT SAME ISSUE
Booking ID: JPS6TST2E
Ford Figo TN 06 P 2272
Drived on 4/8/2017
Myself: Kevin P
I booked a figo for a day and my fuel was around 25% initially for a free km of 110. I had no other choice than to fill up for my trip and they [Customer care & the zoomcar representative on site] happily ensured me that i would get a complete refund of my fuel bill.
I re-fuled for 500/- and uploaded the bill and finally, the refund i got was 428/-
I know its not a huge amount, still I could'nt ignore it and dint want them to get away with this.
After calling the Customer care, they blabbered that according to their fuel estimate software i might have used AC, Heavy traffic and lame other resasons, and I am eligible for obtaining only 428/-
All i want to ask is, then why the ##### is ZoomCar claiming a full refund for fuel and on what basis are they taking and calculating the fuel consumption estimate, when all the fuel readings before and after the trip are checked roughly and approximately by an ordinary guy on site. When asked more specifically, they told they have a chip in car that calculates the exact fuel consumption. Now come on, They telling Ford Figo has an Integrated Circuit System to which they can link a chip and get to know the exact fuel consumption in percentages, ###### ubsurd.
Just another absurd level of cheating customers .
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Booking ID: JPS6TST2E
Ford Figo TN 06 P 2272
Drived on 4/8/2017
Myself: Kevin P
I booked a figo for a day and my fuel was around 25% initially for a free km of 110. I had no other choice than to fill up for my trip and they [Customer care & the zoomcar representative on site] happily ensured me that i would get a complete refund of my fuel bill.
I re-fuled for 500/- and uploaded the bill and finally, the refund i got was 428/-
I know its not a huge amount, still I could'nt ignore it and dint want them to get away with this.
After calling the Customer care, they blabbered that according to their fuel estimate software i might have used AC, Heavy traffic and lame other resasons, and I am eligible for obtaining only 428/-
All i want to ask is, then why the ##### is ZoomCar claiming a full refund for fuel and on what basis are they taking and calculating the fuel consumption estimate, when all the fuel readings before and after the trip are checked roughly and approximately by an ordinary guy on site. When asked more specifically, they told they have a chip in car that calculates the exact fuel consumption. Now come on, They telling Ford Figo has an Integrated Circuit System to which they can link a chip and get to know the exact fuel consumption in percentages, ###### ubsurd.
Just another absurd level of cheating customers .
Now a days zoomcar is not transparent it is charging abruptly without customer knowledge. Beware of fraud policies.
Km coverd 88 out of 100
Fuel filled 600
Refund 448
Km coverd 88 out of 100
Fuel filled 600
Refund 448
Zoomcar Customer Care's response, Mar 8, 2019
Verified Support
Hello Mithun,
Greetings!
Please accept our sincere apologies for the trouble that you had to go through, and we are sorry if there is any discrepancy in the charges. Kindly share the booking ID to have a check and assist you with the same.
Regard
Wasim
Zoomcar
Greetings!
Please accept our sincere apologies for the trouble that you had to go through, and we are sorry if there is any discrepancy in the charges. Kindly share the booking ID to have a check and assist you with the same.
Regard
Wasim
Zoomcar
I booked a zoomcar, Vitara Brezza on Nov 20th 2021. The car had less than 10% fuel when I picked it up.
I returned the car on 23rd Nov with 80% fuel, petrol was ₹110 at the time.
I was told I will be refunded, the lack of integrity that zoomcar brings along is such a shame. Almost 2 months later I’m still asking for my fuel refund.
Siddarth sudhakar
Booking id JPS691L3V
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I returned the car on 23rd Nov with 80% fuel, petrol was ₹110 at the time.
I was told I will be refunded, the lack of integrity that zoomcar brings along is such a shame. Almost 2 months later I’m still asking for my fuel refund.
Siddarth sudhakar
Booking id JPS691L3V
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
Almost similar and other problems I have too faced. I am filling a legal complaint against Zoom car.
Lets fight it out. If you wish to join me, we can seek justice and compensation for the harassment we have gone through.There are hundreds of people getting cheated and fooled by Zoom Car. You may reach me at [protected]@gmail.com
Regards,
AK