Order id: od[protected]
I have placed order for samsung gear 3 on 2gud.com order id : od[protected] on
17 march 2019, product was delivered on 19 march 2019 and when i opened it was insisted of
Samsung watch i got a intex smart watch (Seal was open but it was full box all accessories)
Within an hour i have placed a return of this order on 19 march 2019 6.39 pm, on the next day
I got a message saying that "sorry return request cannot be processed" i didn’t get any call or
Any information regarding this return they simply cancelled my return request
(Screenshot added).
Again on 20 march 2019 i have placed request another return request and it was cancelled on
21 march 2019 without any information. (Screenshot added)
On 21 march 2019 again placed request for return, again cancelled on 22 march 2019,
(Screenshot added)
On 22 march 2019 i again another request got cancelled on 23 march 2019, (Screenshot added)
On 23 march 2019 another requst and they cancelled on 24 march 2019. (Screenshot added)
On 24 march 2019 2gud have blocked my account, i was unable to login to my account to make
Another request. So i contacted them via facebook they told me that they will contact me,
By evening i got call from 2gud they asked me 24 hrs. For resolving my issue again there was
No information regarding my order so i contacted again via facebook on 26 march 2019, next day
On 27 march 2019 they told me seller have sent me a correct product and they will not replace
Or return this order.
I have gave all evidence such product photos, package photos etc... But without even calling
One time 2gud have rejected all request and blocked my account.
Since the package was not in good condition i took photos before opening the package
Seal of the package was open and repacked with transparent tape it was barely noticeable.
Most interesting thing is that 2gud don't have a customer care no or mail even the help
Section on app or website is not working. There is no way to contact 2gud under any
Circumstance even if we manage to put a request for call back or mail they will not respond
To it.
I purchased from seller named gadgetsclub, in my case seller have done fraud with me,
He also has a listing for intex smart watch. (Link :
https://www.2gud.com/intex-irist-pro-black-smartwatch/p/itmf9yytzf6mz7gz?pid=SWH...⇄
He sent me a intex watch insisted of samsung gear, he knows 2gud customer care is crapy.
So please do needful for the same.
Thanks.
Jose joseph
Palattil (H)
Poovarani p. O
Kottayam
Kerala
Ph : [protected]
Links
Product photos link : https://photos.app.goo.gl/nmWQ6TVz52qmzD3QA
Packing photos link : https://photos.app.goo.gl/Nq2HPr6w4GLtZ1DF7
Was this information helpful?
