| Address: New Delhi, Delhi, 110037 | | Website: www.airindia.com |
AI 101 flight which was supposed to talk off from Delhi IGI airport to New York JFK airport on 19th April 2017, 1:45 am got canceled. All the passengers were boarded into the aircraft by 1.45 am but the flight didn't take off. Air conditioning inside the cabin was not working and passengers were suffocating. After 3 hours of torture, passengers were informed that the flight cannot take off and an alternate flight will be arranged. But around 6 am passengers were informed that passengers have to wait till 5 pm. All the passenger were put in long queues, their immigration was canceled, and they were taken to a hotel (Pride Plaza). The situation in the hotel was chaotic. The hotel staff was not expecting these many passengers and initially kept ton telling that they do not have sufficient rooms to allot. Somehow the hotel staff managed to assign rooms to all the passengers present. Air India staff was clueless what was happening and every time kept on giving a different for rescheduled flight. AI 101 finally took off at 18.30 pm on 19th April.
Overall it was a very unpleasant experience. Hope our national carrier improve one day (hope it is not an eternal wait!).
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