Air India — Airline failed to provide paid for seating and discriminated against us

Address: 6 Marilyn Ct, Currumbin Waters QLD 4223, Australia

Complaint in relation to Flights AI 282 Colombo to Delhi 23/9/24 Paid Seating 9 A & B AUD $ 60.20
Complaint in relation to Flight AI 302 Delhi to Sydney 23/9/24 Paid seating 11 H & J AUD $ 120.40.

Online check in confirmation email confirmed our flights and seat allocation as per our booking.

Checking officer at Columbo allocated us other seats for Columbo and Delhi Flights despite having our Air India booking tickets provided to him. On query he referred is to Mr J A Jayswickrama who initially told us he's fix it- than after speaking to someone on the phone told us we were too old! We are middle aged couple not old or infirmed in any way, much older and infirmed Indian people struggling to get out of their seats sat in other exit row seats. Thats a major safety issue in itself as they would not be able to assist in an emergency!
Allocating us 6A&B and 16 H&J . When we said that we were not happy with that he shrugged and told us to go away.

Fellow travelling companions sat in our 9A&B seats from Colombo!

On boarding in Delhi, we advised flight attendant that we had paid for the exit row seats as seat 11 J was vacant, other people sat in the other 2 seats and advised that they also had paid for those seats! The flight attendant did not offer the vacant seat to us (we had our booking conformation available) and gave it to a man who requested it!

Staff conduct is rude, discrimatory and unacceptable. I believe that we are owed a formal apology from Air India and a full refund for all 4 exit row seats I paid for.