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Updated: Feb 28, 2025
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Bad 😕 It seems that Air India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Air India reviews & complaints page 159

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R
Riyaz
from Hyderabad, Telangana
Aug 11, 2008
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Missing and stolen checked baggage

I was travelling on Air India flight AI126 from Chicago to Hyderabad and had to change planes at Mumbai.
Our checked in baby stroller did not arrive at Hyderabad despite all other baggage arriving.

When we unpacked some of our luggage we found 2 new digital cameras missing these were expertly removed from the locked baggage leaving behind empty camera boxes all this worth about Rs.41000 . I have complained to Air India...
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Raja Sangameshwar Veeravalli
May 24, 2008
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Unnecessary Baggage Charges

Dear Sir

Good day.

I work for Infosys. I recently travelled from Chennai to Asuncion (Paraguay) via Dubai & Sao Paulo. Chennai to Sao Paulo was by Emirates, and the last leg was by Tam.
When I checked in at Chennai, they first said since i do not have Brazil transit visa, they will not be able to issue boarding pass. Later, after some discussions, they said I could travel, but I am carrying...
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M
Mugdha Deshmukh
May 19, 2008
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UnAceptable Penalty Charged

Hello,

My mother was travelling by Air India Flight From Bombay to Minneapolis & Return..Her Return Ticket from Minneapolis to Bombay was on 16th Feb 2008.We got her Ticket postponed to 28th Febmore than 15 days agofrom date of her travel.In this Process we called Air India, Chicago Office asking about her postponing the ticket.They said that there is no penalty for this ticket & we need to send money order of $20...
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Kanchanlal N. Sherdiwala
from Mumbai, Maharashtra
May 7, 2008
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Inconvenience in Air India flight

I and my wife travelled from Chicago to Mumbai by flight No AI 126 on 10th April, 2008. Our boarding pass no. were 063 and064 and seats were alloted 63 G and 63 F.

To my surprise I found the following deficiencies in service .

1. From Chicago to Frankfrunt crew were not co-operative. They were not hearing any complain. They replied us to complain to Customer care department.

You must agree that...
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M
Manoj Varughese
from Tellicherry, Kerala
Apr 11, 2008
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What a Journey!

To The Minister of Civil Aviation

I, Manoj Varughese, am a citizen of the Republic of India, presently residing in Shanghai, China. May I bring to your kind attention an unforgettable journey with Air India. I refer to our journey from New Delhi to Shanghai by Air India flight AI 348 on the 6th of April 2008. We arrived in Shanghai 25 hours after scheduled time—after going through severe physical and emotional stress....
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S
sunita shaw
Mar 18, 2008
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worst service

Subject: Extremely disappointed and highly dissatisfied with Air India Airlines Service
Dear Air India Airlines:
I am disgusted as I write this note to you about the miserable experience I had using your services. I am writing to obtain compensation for a huge mistake for which I believe your firm is responsible.
On February 1, 2008, I took delta to fly to New York (JFK) from where I had a connecting flight to New Delhi...
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poonam farma
Feb 4, 2008
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Compensation problem

my parents came from india and now they want to go back. i rang [protected] and asked for any tickets available in the month of feb2008. i spoke to MARIA in the call centre of mumbai..advised me one ticket is available and another one i will put in request. MARIA said for one ticket you have to pay £26.00 on the counter and advised me you need to ring back after two days if the tickets are confirmed or not. i advised MARIA that my parents...
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