Air India Complaints & Reviews

This is with utmost grieve, i am putting up a complaint against the air hostess of the flight ai174 from delhi to bangalore on 18th of october 2019. I had booked a ticket in the flight and was allotted seat number 18b but as the seat 18c was empty i preferred sitting there at the aisle for the journey.
Throughout the journey i along with many other passengers were requesting constantly for water which was not entertained by the air hostess (I am not able to tell the name as she was not putting any name batch.)
When the thirst was out of control i had to eventually wave my hand in frustration to the said air hostess who was just behind me and ignoring the request for water till more than 1 hour. When other co passengers were also becoming impatient she quickly turned around and touched her elbow with my finger and started shouting and screaming on me for touching her. Her sole intention was to deviate the focus of the complaint and wriggle out of the current situation.
I was humiliated by the entire gang of crew members and the subject of water was professionally burrowed in the hurley burly.
They made me appear like a criminal and asked me to sit till the flight was empty after landing
If you can contact the passengers in and around my seat you would get to know the fault of this mannerless specimen.
I have been a regular traveller of air india for the past 12 years and this kind of rudeness and dis-respectfulness have witnessed for the first time

I hope there is concrete actions taken against this female and the manner in which they gang up to cover up the mistake and apply all their experiences in proving the other party guilty is taken care by air india.

I expect prompt action from you and request you to pass on the details of the air hostess as i intend to lodge a police comnplaint against her

In anticipation of a professional and quick action from you

I thank you for hearing me

With best regards

Ashraf ali khan
([protected]) email - [protected]@gmail.com

My name is bhonagiri anil kumar i had received a message from @jobs updates. Names monika batra (Senior hr manager) mentioning that my job application has been selected in air india for domestic airport, for joining send passport size photo, i'd proof, education certificate and updated resume on mail id is airportauthrityofindia123zoho.com. When i chatted to this mail he replied me my job post is ticketing excutive at hyderabad rgi airport (Shanshabad) and my joining date is october 1st of 2019. There was completed my telephonic interview, i will got a successfully finished interview. Then air india application @rs.2500 pay till today by online in this account details/-
Axis bank ltd.
Account holder name - gurwinder singh
Account no. - [protected]
Ifsc code - utib0002497
Then he told me evening the offer letter copy get in mail and original received 2-3days working days in my home address.
Then he told me to pay (2500) and sent receipt or screen shots of online transactions. So i believed him then sent rs.2500 via google to above mentioned account. After that i asked him letter. Then his mind changed again he asked me verification processing fee @4600 and it's also refundable in 1st month of salary, so i had paid rs.@4600 via google pay and he said to pay for providing a punching card and employee id card which is issued by my name. This amount is refundable after three months. I will pay @ (11, 700) rupees, he said don't worry we air india do not do such thing pay till today i will dispatch letter today. I asked him where letter, i got a offer letter. Oct 1st is my joining date. Now i call to munika mam. She will not be responding my calls. So what i will do? Am i lost my (2500+4600+11700) rupees, totally 18, 800rupees. How can i return back this amount? And now they will ask for training confirmation amount 15, 500rs. Dear medam will send all the proofs and all call recording is there in my side. Soo, i request to you. Please resolve my problem.

Air india head office air india building, marine drive,
Nariman point mumbai 400023.
Mobile no.
Monika batra (Senior hr manager) [protected]
Head office number:
[protected]

A proof and also attached google pay screen shots of rs.2500and rs4600 and rs.11700. Totally 18, 800rupees.
Please please please take care of this
Thank you medam/sir
Regards
Bhonagiri anil kumar
[protected]@gmail.com
Cell no: [protected]
Telangana.

My high profile client and a well know celebrity was supposed to board
Air india flight ai645 mumbai-jodhpur of 17-oct-2019, it was re-cheduled to operate as ai643 on 17-oct-2019 & depart at 1415 hours. She had booked business class.

When my client went to the counter she was informed by counter staff that this change was already informed my text msg and mail to your agent on 16th.

This was entirely false communication given to my client at counter. The change in flight schedule was communicated to us by e-mail and text msg at 4.20 am of 17th oct morning.

My client was harassed at counter with false communication given to her.

Client was supposed to attend a seminar at jodhpur which she missed.

We need a proper apology written communication to be given to our client with adequate compensation.

Most unfortunate that though i had paid extra for seat 27 f and 27 h on air india flight ai 187 delhi - toronto on 07 oct, 2019, both the seats had non functional in-flight entertainment/tv consoles. The overhead reading light and the remote unit were also non functional. The air hostess simply apologised and stated that quite a few tv consoles were not functioning on the aircraft. The extra payment i made should be refunded.
I challenge air india to refute my statement and claim. The two seats i have mentioned can be checked by any air india executive or someone from the air india engineering department.
My ticket numbers are[protected] and[protected]. Pnr jme4v

Dear Sir
On 11th October we travelled by Air India from Chennai to Jammu via Delhi. On the baggage scanning Sundaresan Subramanian baggage was scanned and checked in the counter and issued boarding pass. In delhi when he went to boarding to Jammu he was stopped by your staff saying there is a power pack in his suitcase which was scanned and checked at Chennai Airport and that time it was not informed to him. Me checked in at Chennai airport and the power pack was asked to remove and keep in hand baggage. And it was the fault of your scanning staff not pointing out at Chennai Airport and he was penalised at Delhi airport and his luggage was retained and told to collect luggage at Jammu airport. As soon as he reached Jammu and made a complain that the luggage was not received. As we are on Yatra to Vaishnavi Devi Golden Temple and to Devi peedams at Himachal pradesh. He has been forced to stay at Jammu. When he called the next day he was told by Air India staff in Jammu that the luggage has arrived and Collect before 3pm and as soon as he reached Jammu there the Airport staff was not available. He has to stay at Jammu for the night to collect the Luggage.
Morning he collected the luggage and then checked that power pack was missing in his Suitcase. Then he engaged a taxi to join our team at Amritsar. He has spent more than Rs 15, 000/- for his Hotel and taxi fare and the tension carried out due to the fault of your staff at scanning in Chennai. We request you to refund the amount spent by him and advise your staff to take more care in future.
Your earlier reply with refund is well appreciated.

Respected sir / madam

My self rakesh galatagimath. I have received an email from quicker on 8-oct-2019 i. E., congratulations you are selected in air india for joining process send your resume on what's app-[protected]. Based on the mail i sent my resume to the above mentioned number through what's app on 8-oct-2019.

On 10-oct-2019 i have received an reply what's app message i. E., "post : ground staff, salary-35500...

Just because of Air India airport staff "Suraj", I missed my flight AI995 on 11-oct and my PNR was H90EJ. Where he denied to issue boarding pass even after I got confirmation from immigration officer where I had some issues with my passport.
Initially immigration officer allowed when I went for stamping they denied for it. And later on after discussing with them they asked me to bring boarding pass where "Suraj" did not listen to me and said I can't give it as flight is already closed and moved from the gate. It was 08:02pm. I requested a lot but he didn't listen at all and at 08:20 he took out boarding pass from his pocket and said now flight is closed. N u can't reach. It was such a ridiculous behaviour of the staff because of dis I missed my flight.

Dear sir,
On dated 17.02.2019, i booked two return air tickets with air india with pnr jbsxx and ticket no 0983xxxxxx897 & 898 with both last name kasxxx for lko-del-iad (One stop at lko) for journey dated 23.05.19 and 30.10.19. On 29.04.19 i received itinerary modification amending late arrival at iad by 06 hours 25 minutes. I assume it was due to problem with pakistan air space.
Now for the journey on dated 30.10.19, i fail to hear for any change in itinerary. I wrote mails at id call. [protected]@airindia.in, call. [protected]@airindia.in, [protected]@airindia.in, [protected]@airindia.in, [protected]@airindia.in on dated 26.09.19, 28.09.19, 02.10.19, 04.10.19, 05.10.19, 06.10.19 and on 08.10.19. I tried to call them in several contact numbers. Phone is ringing and nobody is attending the call, sent emails but no reply to them as well. On dated 02.10.19, some mr. Nilesh, customer care, mumbai mailed me “xxxx can we arrange a call back on +[protected], regarding your below query. “and again, on dated 09.10.19, the same person mailed” once again we apologize for inconvenience and delay caused.” on dated 10.10.19, from call. Del, some edwin, air india customer care/ chennai mailed me “to share your updated contact number with country code, so that we can reach out to you” but no body turned up so far.
My concerns are: (I) to have a latest itinerary for journey dated 30.10.19 for flight no.104 iad-del and no 431 del-lko (Ii) while booking tickets on 17.02.19, air india provides flight del-lko, flight no 431 (Del dt 31.10.19 at 12.20 and lko 31.10.19 at 13.25) without any other option. My concern is that (Overlooking pakistan air space problem), my flight from iad will reach at del on 31.10.19 at 11.00 and with a time gap of only 01.20 hour, i have to do many exercise ; walk from plane to immigration counter, 15-20 minutes time at immigration counter, walk to luggage belt for luggage collection, walk to air india counter for boarding / luggage deposit, walk for security check and finally walk to domestic gate which is being closed 30 minutes before flight schedule (Leaving less then one hour for all aforesaid exercise). I assume but dame sure that all this could not be done during the time given and i will fail to board at the flight.
Please resolve my concern at the earliest.
Thanks
P s kashyap
Mob no[protected]Usa).

Dear sir,
On dated 17.02.2019, i booked two return air tickets with air india with pnr jbsxx and ticket no 0983xxxxxx897 & 898 with both last name kasxxx for lko-del-iad (One stop at lko) for journey dated 23.05.19 and 30.10.19. On 29.04.19 i received itinerary modification amending late arrival at iad by 06 hours 25 minutes. I assume it was due to problem with pakistan air space.
Now for the journey on dated 30.10.19, i fail to hear for any change in itinerary. I wrote mails at id call. [protected]@airindia.in, call. [protected]@airindia.in, [protected]@airindia.in, [protected]@airindia.in, [protected]@airindia.in on dated 26.09.19, 28.09.19, 02.10.19, 04.10.19, 05.10.19, 06.10.19 and on 08.10.19. I tried to call them in several contact numbers. Phone is ringing and nobody is attending the call, sent emails but no reply to them as well. On dated 02.10.19, some mr. Nilesh, customer care, mumbai mailed me “xxxx can we arrange a call back on +[protected], regarding your below query. “and again, on dated 09.10.19, the same person mailed” once again we apologize for inconvenience and delay caused.” on dated 10.10.19, from call. Del, some edwin, air india customer care/ chennai mailed me “to share your updated contact number with country code, so that we can reach out to you” but no body turned up so far.
My concerns are: (I) to have a latest itinerary for journey dated 30.10.19 for flight no.104 iad-del and no 431 del-lko (Ii) while booking tickets on 17.02.19, air india provides flight del-lko, flight no 431 (Del dt 31.10.19 at 12.20 and lko 31.10.19 at 13.25) without any other option. My concern is that (Overlooking pakistan air space problem), my flight from iad will reach at del on 31.10.19 at 11.00 and with a time gap of only 01.20 hour, i have to do many exercise ; walk from plane to immigration counter, 15-20 minutes time at immigration counter, walk to luggage belt for luggage collection, walk to air india counter for boarding / luggage deposit, walk for security check and finally walk to domestic gate which is being closed 30 minutes before flight schedule (Leaving less then one hour for all aforesaid exercise). I assume but dame sure that all this could not be done during the time given and i will fail to board at the flight.
Please resolve my concern at the earliest.
Thanks
P s kashyap
Mob[protected]Usa)

This is sakshi who had flight from delhi to cochin on, 9 august and departure on 12 august.
My email id is ahuja. [protected]@gmail.com

The flight was cancelled by the airlines due to runway flooded in kerala and floods that happened.
I got refund of that amount

But for cochin to amritsar flight which was on 12 august, i didnt get full refund
Reason i got is that operations became normal...

Booked business class, following things were not working for a 15 hour flight:
International flight, date 6-oct flight ai127.
1) media entertainment audio was not functional at all. Basically no entertainment for entire 15 hour flight
2) the tray table was broken and did not position properly on the lap. It was crooked and pressing on my thigh that i could not sit properly.
3) the seat incline and decline did not work properly as well.
4) i asked for either get the above problems rectified or give me another seat. Got a reply that the business class was full and though the first class is empty they wouldn't upgrade me as that was first class (Along with expressions that made me feel insulted as if i am not good enough for it).

This was the first time i was brave enough to fly ai though many of my friends warned me.
Unfortunately my return flight to india on 17th is also air india.
Business class seats are expensive, after paying so much money getting such a bad experience is pathetic.

We would like to bring in your notice that we had travel in month of Dec 18 by Air India flight from Mumbai to Delhi. In journey our bag got damaged by Airline handling. We had lodged complaint against the same immediately. On complaint the picked damaged bag for claim cases and provide us a receipt of the same which is with us.

After that we are continuously following for the any kind of resolution of this matter. Sometimes they responded on a few of our reminder mails but the matter is not yet resolved till date. The detail correspondence is there in trailing of this mail.

It will be appreciated if any kind of help will be received from your side to resolve this matter..

Regards,
Dinesh Goyal - [protected]
dinesh.[protected]@cjdarcl.com

My mom and dad are traveling with air india from delhi to usa. My mom is diabetic and she has swallowed feet so she is not able to walk properly and my father has knee issue both are not comfortable in walking so long so we opt for wheel chair for them at delhi airport. But when they reached their and asked for the wheel chair they denied and said we just provide to them who are not able to walk a single step with very harsh tone. Nowhere it is written that this service is for handicapped only. And this is not the way to treat someone. If this is your way of treating then you should remove this option

Dear Sirs, Madams,

I booked an Air India flight ticket AI 234 GAGA-CCU on 28-Sep-2019. but due to something error, the flight had been cancelled. Therefore, i booked another flight for going to CCU, because i had to go back my country on that night. now, i come back India again, but the money still not return in my account. i am waiting for refund money from Air India until now. please, let me know how to get the refund for that incident. Thanks for your kindly and wish you service in the best way.
your customer,

LE QUY MAN

Dear sir,

I booked my ticket through your portal my frequent flyer number is ai[protected] today i book my ticket online and payment is confirmed by my bank account and you have generated my pnr no z5mjf when i come at airport for checking i shocked that your ticket is not yet to be confirmed and is gone in to automatically cancellation mode you should buy the new ticket and your representative at amdabad airport booked my another ticket and charged for that one please refund me my booking amount under pnr no z5mjf without any delay. And also credit my points in my ff no ai[protected].

Awaiting for your revert soon.

My flight on 7th oct ai983 has been changed without consulting. This is unacceptable as i have some prescheduled work and will damage my working status. Please note my previous flight ai984 on 5th sept was delayed by 4 hrs without prior intimation and worst case was baggages on mumbai airport delayed 3hrs which made me and my 9 month old child waited on airport. This is pathetic experience with air india.

Dear sir/ma'am

While booking ticket from air india website the amount of rs 16, 802/- was deducted without the booking.

Transaction got failed while booking the ticket and payment as such i booked another ticket. Transaction against which ticket was not booked was pending from bank (Sbi), which got approved on 24th, and it is no more pending with sbi and amount is credited to air india account.

I have several time contacted air india regarding the issue and requested to make refund. However no satisfactory response is received.

It has been more than 2 weeks and refund of 16, 802 is not made.
I am attaching the bhim transaction details as proof for the approved transaction.

I was traveled from Mexico to Frankfurt, Frankfurt to Delhi, Delhi to Bangalore by Lufthansa LH499, AI 120 and AI506 on 28.09.2019.
arrived at Delhi on 30.09.2019 morning at 8.30 am and waiting for my luggage at belt no. 14. my luggage was not arrived. reported at AirIndia staff. complaint raised. complaint no. DELAI 27196. Till now I have not got any information about my luggage. status showing not traceable. several times called customer care. wrote a mail to del.[protected]@airindia.in. not received favorable answer.
I would like to claim compensation for my missing luggage and need to know when I will be getting my luggage

Hi
My name is sayed imran from mumbai i got a num from olx about placing the candidate for air india.
A person named siddharth he calls himself hr of air india in mumbai international airport he told me and whatsapp me the offer letter of air india in it mentioned that i am selected for the position of csa and he is telling me to pay 300 rs by paytm only for courier charges after that he will courier me the original offer letter mentioning my name on it he is asking for my aadhar card pan card and photos by whatsapp after 12days there will be joining still i haven't paid for it.
Is siddharth the man in air india genuine or not or siddharth name person doesn't exist in air india.

We have booked your flight from delhi to hyderabad flight no. Ai542 our booking id y9ggm (Booked through ease my trip) which was scheduled to leave delhi today i. E. 30.09.2019 at 9-45 am. The flight was delayed for about 2 hrs. Which jeopardized our entire schedule. We had received the communication of the delayed flight by sms once i reached hyderabad after availing the flight.in view of the inordinate delay i request you to compensate me adequately in this regard.
Yours faithfully,
Atindra nath ray chaudhuri
[protected]
[protected]@gmail.com