Air India Complaints & Reviews

On 31st july and 1st august 2019, i attended a meeting in the department of biotechnology, govt. Of india, n. Delhi and returned to guwahati on 1st aug by ai 891. Usually all the expenditure reimburse by dbt for attending such meeting. For this purpose they asked to submit the return boarding pass after 2 mths of the journey. Unfortunately the boarding pass was misplaced, however, i submitted journey completed list from makemytrip from whom i usually book my ticket.

Name: anupam chatterjee
Pnr: yvsw7 flight: ai 891
E-ticket no. 098-[protected]
Booking id: nf[protected]

My email id: [protected]@hotmail.com

I had booked 5 Air Tickets from Chennai to Mumbai via Akbar Travels.com PNR JJHV5 and travel date October 3 2019.(ticket copy attached)

On October 2, 2019 I called up the Air India customer Care and partially Cancelled the booking, I requested that tickets for Shreevidya, Anahita and Ananaya to be cancelled .The customer Care agent confirmed that the tickets are cancelled .The agent also issued a new PNR -for the two travelling passengers name Kalyanraman and Rajalakshmi .New PNR Z2SCH.
.
The cancellation was done more than 24 Hours before prior to the travelling time, Cancellation was done around 12 PM on October 2nd 2019 while travel time was 3 PM on October 3rd 2019.

Later when I called up the customer Care to enquire about the refund status we were told that refund cannot be processed as the system shows NO SHOW against Shreevidya Anahita and Ananaya.

We had multiple conversations with the agents for the cancelling of Three tickets. I have been charged Rs 9 per minute to speak to the agent and they take a lot of time to process even the simple requests. I must have spent a minimum of Rs. 300 to make such a simple request. I expect to be compensated for this too.

It was extremely frustrating to waste so many hours on this - firstly to do the partial cancellation (the agent took more than half an hour for a routine process like this) and then to follow up for the refund. I wrote so many mails to Air India office to call.[protected]@airindia.in and No reply received till date. I want compensation for the partially cancelled air tickets and the frustration from the air india customer care.

My tk[protected]c1. Del to sxr we checking in at 9:30 am and stood in your long line by the time i and my tk[protected]c1 reached the counter # 1 the manager was rude and said the gates are closed as the delegates were traveling that was about 9:45 am and the flight time was 10:15 am. He tore my boarding pass and walked away. If the delegates were traveling and if air india lines were so long it’s was not our fault they should have accommodated us in the next flight instead we had to buy a new ticket we shall report this to the press once we get back to usa this is a fraudulent act to purchase another ticket. Either reimburse the money as this was not our fault. How could you guys do this we have vedio of this to upload everywhere now we have to buy a ticket again for ur fault not ours

I had booked a return ticket for hk - mumbai. I had travelled on 25th oct from hk to mumbai. Now when i m trying to check my pnr on air india website for return flight on 3rd nov its showing invalid pnr. When i called customer care they are saying ur booking is cancelled. How could they cancel my booking without any intimation and without any reason? How am i supposed to travel? I had paid for the flight and now they are telling me booking is cancelled. Is this some kind of a joke? I haven't got any email message or call from air india regarding the cancellation. I need immediate explanation in this regard. What am i supposed to do now?

Dear sir/madam,
My accompanied baggage is delayed while travelling from delhi to seoul dt 26 oct 2019 flight no : ai312.
My reference report no: icnai 10550/ bag tag no ai510789

Repeated calls and mail has got no response. Every number displayed is not working,

Since i am sea fearer in merchant navy, i have to board my ship and sail to australia.
My delayed baggage may be routed back to india in permanent address
Ashwin km

We were a group of 19 people on a pilgrimage travelling from allahabad to new delhi vide ai 9604 from allahabad to new delhi on 11th september 2019. Our pnr numbers were jvctk, y9nn5, hd8bq, z4h92, hd8x3, yyc32, yyc0n, hgp5h, yxsbb

As per the policy of air india each passenger is eligible for 25 kgs. Out total weight was 325 kgs and the counter staff allowed us baggage allowance of only 285 kgs stating that per passenger only 15 kgs will be allowed. We were charged for 40 kgs @ rs 500/- per kg and we had to pay rs 21, 000/- including gst for boarding the flight

This is completely against the commitment given by the airline. I demand the refund of the amount of rs 21, 000/- paid vide doc[protected] dated 11th september 2019 issuing office 00081325.

Please help in getting the amount back

My flight no was ai460
You employee said you are late and no possibility to board, i reached 11:10 am and flight time 11:45 am
I had personal problems but they this is not our problem
I am thinking, in india how can they do like this behaviour
My personal opinion is never book air india flight, at 11:20 am when i was checking another flight there is option for same flight, i don't know how, you are looting money, my name jyoti
Then i booked indigo flight before only 20 minutes to departure now tell me they booked before 20 minutes and your employee said we can't do anything instead i reached 32 minutes before
Otherwise refund my money

Ajr india is the worst airline. Yesterday i reached at 11:10am and my flight time was 11:45am. I had personal problems but on airport not listen any body and said now no possibility, but i want to ask air india chairman if your family person in place of me then can you stop your member also, i only 5 minute late but now i decide i will never book air india flight in my life.
This is my bad wish you will be in loss

On a shirt visit to chennai my daughter booked ticket to chennai to bangalore on 546 at 11.50 am but displaying delayed till 12.35 pm. An hour without means, copassengrrs are also suffered with their infants and next plan to travel further is also getting delayed. Online telephonic automation is again irritating more with advertisements and feedback rather delivering services. Pl clarify and response immediately otherwise i will take the matter to public grievances of pm and civil aviation authorities.

On 24th october 2019 i was trying to book my tickets from air india app and when i was redirected to the payment menu, i paid through h. D. F. C bank netbanking. Then ‘suddenly i was prompted up with the message saying that my tickets were not successfully booked. I even got message from my bank regarding deduction of amount from a bank account. The passenger details for whom i was trying to book tickets are
1. Satinder kaur
2. Sukhpal singh
I was trying to book tickets from delhi to amritsar of time around 8 a. M on 28th october. My p. N. R number is z512g. I have even sent a mail to airindia customer [protected]@airindia.in but till today i have not even received any revert from them. If i call any of their customer representative, they are like we can’t help you, you need to write an e-mail to air india for resolving this complaint. Total money deducted was ₹7205.80. Transaction reference number is[protected].

I attended the international conference 2019 ieee congress on evolutionary computation (Ieee cec 2019) held during 10-13 june in wellington, new zealand. For that purpose, i purchased the air ticket from air india (Ai) office, kolkata on 6th april 2019 for the two way journey between kolkata and wellington. The total amount of the fare i paid was rs. 87274/-. Then i applied for the visa for new zealand and got it. Though i have to change the flight in sydney never i thought that it needs the visa for australia.
In the forward journey, the scheduled air route was from kolkata to delhi in the flight ai 763, then delhi to sydney of australia in flight ai 302 and finally from sydney to wellington of new zealand in flight nz 846. I reached kolkata airport on 8th june 2019 in time. The departure time of my flight (Ai 763) was 6.55 am.in kolkata airport, the lady sitting in the counter of ai tried a lot to issue me the boarding pass but failed. Then she called a person (Calling “debashish-da”, as far as i can remember) for help. He came and again tried but failed. Then, he along with me went in another counter (In the opposite side) and again tried a lot and ultimately issued me two boarding passes for the flights from kolkata to delhi and from delhi to sydney. At sydney airport, i collected the boarding pass for the flight from sydney to wellington. I reached wellington airport, new zealand, in the scheduled time safely on 9th june without facing any problem anywhere.
The scheduled air route of my return journey was from wellington of new zealand to sydney of australia in the flight qf 162, then from sydney to delhi in the flight ai 301 and then from delhi to kolkata in the flight ai 301. Accordingly, on 15th june 2019, i reached wellington airport in time to avail the scheduled flight to depart at 6.45 am (New zealand local time). But when i asked for the boarding pass, they told me to show the visa for australia. At first, i thought there may be some mistake from their end. However, within a few minutes i realized the severity of the situation. I told them the fact that without the visa of australia i faced no problem in sydney during the forward journey. Rather, i had been issued with a boarding pass at sydney for the journey from sydney to wellington. Keeping this in mind, i requested for a long time till the boarding time. They told me to return back to the hotel and apply for the visa. I faced a terrible situation at that time which i am unable to express in words. Three airport employees might be, understood my helpless condition and tried for an alternative solution such that i don’t need to go back to the hotel in new zealand, and can reach my home in india safely. They started to search for a flight in a different route for which no visa is required as well as i can reach home as early as possible. By their earnest effort and hardship, i departed from new zealand at 7.15 am (New zealand time), and finally reached kolkata at 10.35 pm (India time) on the same day (15th june 2019) via auckland of new zealand and singapore. For that, i had to pay the airfare (Through my hdfc credit card) of nzd 1845.15 (= rs. 84, 777.96/-) and that was only possible as because just a few months back, fortunately, i had been issued with a credit card by hdfc with such a high limit.
There is no doubt that ai is responsible for the terrible situation i have faced in wellington during the return journey as explained above. It is the responsibility of ai to inform the passenger about the requirement of visa for the transfer in sydney. I am sure that the staff of ai, who has given me the boarding passes in kolkata airport on the day i started (8th june), has realized the mistake ai has already done. That’s why they took so much time, maybe, to fix the problem only for the forward journey even though they have realized what severe consequence i am going to face in my return journey. I also believe that at that very time, in kolkata airport, they could solve the problem by cancelling my scheduled return journey and find an alternate route. For that arrangement, if necessary, they could talk with other airlines. I may cost a few more.
I know that the severity of mental harassment cannot be compensated by any means, but to compensate at least my financial loss i am claiming the fare of rs. 84, 777.96/-, i have paid more though i had already paid for it to ai long days before my scheduled journey. Tandra pal

I was booked on flight flight no ai 9733 from kolkata to guwahati on 7th october 2019 which was cancelled by air india suo moto on 6th oct.
Pnr no — z6gpx
Ticket no — 098- [protected]
Name — sujit dutta
Concession type — armed forces
Amount to refund: rs 3539

After lot of mail exchanges rs 939 only has been refunded on 25th oct and rs 2500 illegally withheld. The flight was cancelled by the airline and full refund is due. Air india must refund balance amount immediately

Already sent 4 reminders on the subject to [protected]@airindia.com, but no response yet.

I have cancelled the bookings (Pnr y1mx6) per flight no. Ai 21 (Ccu~del) scheduled on 07th nov 2019 & ai 20 (Del~ccu) on 12th nov 2019. It was confirmed to me by some customer service lady of air india on phone about a week ago, but no email confirmation has been given to me even till date. Further, the necessary refund status is also unknown to me.

Regret it's not the right way of dealing with ai customers. I am very dissatisfied!!

I am travelling in ai 629 dt.24th oct bom-nag. The flight is delayed by almost 5hrs from the scheduled departure and there was nobody to communicate the same. No support staff to talk to. No courtesy to even ask for water. I have already suffered big loss due to your irresponsible behaviour. Also, the etd was displayed as 10:15 p. M. Even when the actual time was10:30 p. M.

Its with deep regret i would say that air india express failed to refund my money. I never experienced such a bad approach from any airline against the customers concern.
I have cancelled my return ticket from calicut to abu dhabi on[protected] with a pnr number lkdckq and i supposed to get uae dirhams 377.88, untill now it has not been adjusted to the credit card. I have sent couple of emails address to finance dpt of air india express and air india express customer care as well, they don't even bother either to adjust the amount on credit card or send an acknowledge to my emails.
Prajosh thattaravalappil
Abu dhabi
[protected]

I have booked ticket from lucknow to mumbai on 23 oct 2019 around 10:20 and made payment using phone pay upi as a guest mode from your website (Book. Airindia.in). Money got deducted from bank account but i haven't received my ticket confirmation, no message or mail received of the transaction i have made for my ticket. I have got transaction id on phone pay and paid to billdeskpg. [protected]@icici...

I tried to book a ticket but a transaction of rs 87, 175 got failed. Kindly proceed the refund process.
Name : kshitij shakya
Cheque no.[protected]
Description:- billdeskmumbaimhin-22/10/19 19:44;29/1716
Flight from del to syd to and fro with dated 30th november and 6th december respectively.
Date : 22/10/19
Time : 19:44
The payment was done by canera bank atm pin by air india official website

Dear sir or madam,
I am deeply unhappy with my treatment at the hands of air india, who, for the 2nd time in under a year have ruined a travel experience for me. I copy and paste air india's response to a complaint i made against them recently and my consequent reply.

Dear mr. John duthie,
Greetings from air india!
This has reference to your feedback wb-dcok[protected] registered on web portal regarding your travel on ai511 of 07th sep 2019.
We understand your concern.in this connection, please be informed that flight ai-511 of 07th sep 2019 was delayed on account of late arrival of the incoming aircraft from chennai. The delay was inevitable and we have tried our best to accommodate the passengers on the next available flight. Accordingly your ticket[protected] of cok-del-cph was exchanged against the ticket[protected] for cok-del-lhr-cph. This was the only option available at that time to get the connection flight to copenhagen.
As per provisions of car, all passengers were provided heavy refreshment and alternate flight bookings for journey. Since the same was utilised by your kind self,
We are not in a position to provide full refund on the utilised ticket.
At the outset, please accept our sincere apologies for all the inconvenience caused to you.

My reply was as follows:

Dear mr roy,

With reference to feedback wb-dcok[protected] registered on web portal regarding your travel on ai511 of 07th sep 2019

I would like to take issue with some of the wording in your email. I cannot understand why any delay could be described as 'inevitable'. What was the reason the late arrival of the incoming aircraft from chennai? Surely this was not inevitable for a company such as yours? Is lateness inevitable?

My ticket was exchanged in cochin but you say that 'this was the only option available at that time to get the connection flight to copenhagen.' this is incorrect as the new flight arrived in delhi hours after the connection to copenhagen had left. Hence i missed my connecting flight.

You mention 'provisions of car', could i ask what this is and where i might be able to read through this as i think it is very important for our case.

Finally, the most disruption and financial cost i was forced to bare was due to my missing the flight from copenhagen to london, as a result of the delay in cochin. I had arranged to be picked up by my father at standstead airport on the 7th of the 9th. My father then made an unnecessary journey to the airport as i was not able to make contact while travelling, incurring significant cost on his part. I was rerouted to a different airport on a different day. Stanstead is over 60 miles away from heathrow and i booked my ticket specifically to arrive at stanstead so i wouldn't have to pay further transfer costs. What is the point of booking a ticket to one airport if you arrive at another one a day later? So not only did i arrive a day later i had a journey by underground train, overground train, replacement bus service, another train and finally taxi which took well over 5 hours and brought me to my location a day late. As a result of this i missed time with my family who i only get to see once a year. I paid well over 80 pounds travelling from heathrow to my final destination and this is because of a disruption to my travel plans which is solely the fault of air india.

Air india did not even have the courtesy of informing me that my flight from cochin to delhi had been delayed.

If you do not think this is course for significant reimbursement of funds or total refund, i don't see what is. If you are not willing to refund me for the inconvenience, financial and emotional, may i ask you to provide me with contact details of the relevant authorities with whom i can take the matter further.

Thanks in advance for any help you can offer me with this,

John duthie

Any assistance on gaining justice in this matter would be greatly appreciated.

John duthie

Good afternoon sir / madam

We have observed that most of the time mumbai - jamnagar flight delays and there is no reason provided any time by air india.

Last week one of my guest was traveling and flight suppose to take off 11 o clock morning but it took of 5 o clock evening.

This is small sector so most of the time they delay this flight we request u to take serious action for this.

My name is ashok kumar shrivastava,
Email : [protected]@gmail.com

I had booked air india flight ai-0188 (Tor-del-jai) to fly on 16. Oct.2019 with paid seat (17h) reservation. My paid seat (17h) reservation was cancelled at the flight boarding time by a person called andy on pretext that this was an emergency row and since i had used wheelchair (My both the knees were operated for tkr surgery and walking distances was difficult, i am running 72 years of age) i can not occupy that seat. He took away my boarding pass and arbitrarily picked a fellow travelers boarding pass and exchanged the seats. When i protested he threatened me to off-load me and my luggage. His attitude was aggressive and threatening in nature. When i asked to see the air india airport manager he very tersely told me to wait (Refusing me to board the flight). I said i can't afford to miss my flight and agreed to board the flight without seeing the airport manager. However inside the aircraft, i requested the cabin crew to get me to speak to the airport manager explaining the experience. They very kindly called the airport manager who came in to see me. After listening to my story she told me that 17h is not an emergency row and she was unable to comprehend why the seat was denied to me. She very graciously apologized and asked me to write down everything that i was subjected to. She took my boarding pass and checked and restored my original seat to me.

I was subjected to an uncalled-for harassment which caused me tremendous mental agony. Fortunately i could speak to the airport manager who restored my reservation else i had to travel for 13h30min flight in an awkward state inspite of my paying for a seat as per airlines norms. I have the boarding pass with three seat allotments, first my original seat, second with arbitrarily allotted seat and third back to my original seat (I can produce this whenever required).