On 11th June 2022 we had a ticket of our family of 3 but the Air India airport staff couldn't scan my passport in their system and after struggling for 2.5 hours at the air india counter they handed us over boarding pass of my husband and child and told me to get GDFRA for me alone at the last moment which was not a requirement but still we applied but did not get response immediately... Then the Air India DM on floor advised me to book Emirates flight and fly to Dubai as there you will not face any issue and apply for refund online for Air india ticket and get full refund for it..I asked him if he can write and give me something for applying for refund, he denied and said there is no need, you just apply online and you will get the refund. So I had to book a ticket worth Rs.23300 and at Emirates counter there was no problem in scanning the passport and no GDFRA was asked. My husband had to fly along with my child leaving me behind inspite of my child crying and nagging as he did not wish to travel without me, they both also had to wait at Dubai airport till I reached there with Emirates for 3 to 4 hours...it was a mental trauma for all 3 o[censored]s...
Now when we have requested online for refund to Air india they are replying saying it was a NOSHOW and we cannot refund and get it written from the Air india staff, we are based in Dubai and how can we go back get it written from them. this is mere cheating on their behalf. They have issue with their system and we have to suffer mental torture at the counter for 3 hours and then rush to buy other ticket and spend double the amount. I request you to please intervene and get me my refund of the Air India ticket plus the Emirates ticket which was an extra cost unnecessary.
Flight details AI 983
Ticket number[protected]
my Husband and kids ticket numbers are as below
[protected]
[protected]
Emirates ticket number bouoght in emergency-
Flight- EK 509
Ticket number[protected]
Also while flying from DXB to MUM there was no requirement of any PCR report for our 6 year old child but they forced us to the antigen test at airport which cost us 150 dhms at the airport. AI 910 5th May 2022 CN- Z1765
Our claim
Air India ticket- Rs.12000
Emirates ticket- Rs.23300
PCR report for child which was not required- Rs.3500
Total Claim- 38800
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