Air India — E Ticket Cancellation and Refund

Address: Cargo Sales Air India Ltd. Building 557 (MW 1) Shoreham Road West Heathrow Airport, Hounslow TW6 3RJ London, UK

Dear Sir/Madam,

We had previously booked e tickets through a travel agent ([protected]) from London, Heathrow to Cochin, Kerala on the 4th of August 2022. We paid £1187 per person, so the total we paid was £3558 for the tickets. We received booking confirmation for the tickets as well as the e tickets for this. However when we called yesterday, we were notified that the e tickets weren’t valid by the customer and had been cancelled due to price change and we’re advised to contact our travel agent. When we contacted them they said that our booking was confirmed, however we raised this concern with them and they suddenly said the booking was cancelled due to price changes with Air India and needed to pay an extra £168. We were not notified of this in any way, we didn’t receive any emails about this sudden change. As a result we asked for a refund for our payments, however the travel agency tried to take money from our account instead, luckily we had used an account with no money in it and no transactions were made thankfully for them to take any more money. We eventually had to contact our bank (Barclays) to raise a dispute. I’m just raising a complaint today to make sure no one else gets conned in this way and to be careful o[censored]nknown travel agents.

Yours Sincerely,
Susan Solly
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