Air India — Refund

I am Mini Thomas.I residing at New Hyde Park, New York.I book a return ticket to travel Kochi from JFK New York and Kochi to JFK New York.I purchased the ticket from Air India website on 4th November 2021 and paid $983.63 by credit card.My traveling date was from JFK to Kochi on 7thJanuary 2022 and return was 1st february 2022.Unfortunately I am not able to travel this time so I cancelled the ticket on 2nd January 2022.That time from the ticketing department, they told me you will get the refund after 21 days after deducting the cancellation fees $200.After that I contacted several times by phone and email they are responding me and I did not get the refund.Please do the necessary action for my refund.I attachedthe ticket details and communication evidence to the company.
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