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The evidences show that undisclosed tickets were issued to Parul Panchal and Ashok Panchal.
PNR: YXWHQ is the a code, which could give the reference to the entire file (booking) for the employee of air carrier, may be of the passenger, not anyone else.
The public, which visit the web site, do not see the reasons of the rising of issue on refund from some one, based on the text of such complaint.
For the rest, kindly look at the comments to the complaint "Air India — Flight Cancelled by Air India - Refund Pending for 2 Months" of DEC 7, 2021 in the section "Air India" of this web site.