Air India — Refund not processed for long time

I have cancelled my E- ticket[protected] for the trip from FRA to BLR for the Journey date 01-Dec-2020. I have contacted many times Air India customer support and [protected]@airindia.in regarding the refund of my cancellation ticket. Still, they have not started the process of cancellation. I am not sure when will I get my refund amount. It would be great if Air India takes some step to refund my money as earliest as possible.
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Air India customer support has been notified about the posted complaint.
Dec 26, 2020
Updated by Jegadeesh Kannan
I have emailed nearly 5 times to [protected]@airindia.in to get the refund status. No response from them. please let me know if you need more details from my side.
 
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