Air India — Refund of the cancellation charges

Address: Air India, New Delhi

I had booked air India tickets on 12/02/2020 for journey of 4 persons of my family for travel from Delhi to port Blair and return, having booking reference no.- Z86JG and E-tickets no. with the passengers names are as under-
1) Manasvi singh[protected]
2) Richa singh[protected]
3) Ronit singh[protected]
4) Shekhar singh[protected]
Due to Covid-19 pandemic situation the flight was cancelled by Air India. I have booked tickets for journey as per all India LTC provided by my PSU.

I want to focus your consent regarding cancellation charges, which was deducted from my ticket booking amount. As all we know that there is "Bharat bandh" on 22 March 2020, and my flight is on 23rd of March 2020 from Delhi so how can I travel on 22 March 2020 as I am from Rajasthan and I have to take train and then come to Delhi one day before and take flight which is on 23rd of March 2020. So, this is not possible at my end to take the flight.

Another point is that my return journey is on 28th of March 2020 which is in the lockdown period and as per the Air India no cancellation charges will deducted for the tickets during the lockdown period and it is very much clear that when i have not taken my flight on 23rd of march 2020 and how can i travel return journey. I have sent no. of e-mails but no positive response is received from air India regarding refund of my amount.

On 29/09/2020 Air India has refunded me 114704/- amount out of my total amount 139915/- after deducting 25211/- amount as cancellation charges.

I request you to look into the matter so that cancellation amount that is 25211/- can be paid to me. As I am a government employee and I have already deposited all my LTC amount to my department with panel interest. The detail of all passengers is attached with this attachment.