Air India — Refund pending for more than 2.5 months

BOOKING REFERENCEJSJR1
TICKET NO.[protected]

I had requested for cancellation of the above LTC booking (Kolkata to Belgaum and Belgaum to Kolkata) through Air India customer care (tele;[protected]. The customer care executive had cancelled my booking and further directed me to email [protected]@airindia.in and request for refund. The executive had also intimated me that there will be no cancellation fees charged since I had cancelled within 24 hrs.

The said cancellation was done on 04 Nov 2020 and till date I am waiting for the refund.

I have called customer care many times but nothing is working. they just say that its being processed even after 2.5 months.

I have also mailed [protected]@airindia.in a number of time, still no reply.

In view of the above, it is requested that Air India be directed to process my refund at the earliest. Further, please note that the refund is pending since last 2.5 months.