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Air India — Refunds not provided yet since 14th April 2020

Hi Team
I have booked an air India tickets from India to London but due to.covid-19 flights got cancelled. I rescheduled the tickets to 14th April 2020 and that too got cancelled. Then I raised cancellation request and asked.for refunds since then amount is not refunded yet. my travel agent has raised refund request with airlines and following up on this. But they haven't provided the details yet.
Could you please take this forward?
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