Dear Sir/ Madam,
I was travelling with my family from Mumbai to Kolkata on 8th March via Air India flight AI 773 (PNR number JJWB4) from Mumbai to Kolkata in a medical emergency of my mother.
While we approached the counter to drop our luggage (after having our boarding pass) we were stopped from boarding. Air India stuff told us that they won't allow us to board the flight without having covid negative certificates for all three passengers (me, my wife and my son).
I informed them that Air India sent no notice or intimation to us informing the requirement of such certificate neither they offered any facility for testing while we were open for it.
Instead of repeated requests they refuse us and 'delete' our booking. The behaviour of the senior male member was unprofessional. They also informed us that the money will be refunded to our agent i.e. inter miles.
Till date no refund is made nor an intimation that they refused us to board. While checking with Intermiles they informed me that they need an written mail from Air India mentioning that we have not board the flight.
It is a real pity that a National Airline can be so unprofessional:
1. Why were there no prior intimation? text message, mail etc?
2. Why is there no post intimation mentioning the reason why they refused us to fly?
3. Why is the refund not made?
4. Why is there no facility for emergency testing?
I am yet to receive any refund nor any intimation. Due to this fiasco I could not attend to my ailing mother.
I request your immediate attention so that at least I get a refund of my ticket.
Thanks and Best Regards
Pinaki Mukherjee Was this information helpful? | 
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