Comments
Today I just free to exchange my ambank saving account card, and charge me rm12.72(say exchange before August is free)...What the hell of ambank doing? I get message send from Ambank is during September !!! 1person rm12.72, 10 person rm127.2, then 1000 person ??? This call bank and our annual fees means putih putih pay?
[protected]
My account suddently can't login Ambank Online Banking. The FIRST call to the customer service regarding the problem, the CS guide and ask to do handwrriting to [protected]@ambankgroup.com to active back the Ambank Online since and clearly inform that my ATM Card had no problem to withdrawal money. But then when i tried to withdrawal from the ATM machine, the "TRANSACTION REJECTED". Refer to your bank for any assistance. WHAT THE HELL???
The SECOND call to the CS to ask why the ATM machine reject my withdrawal??? The CS simply said if the online banking were block, the atm card also will be block. WHAT??? Why the first CS said different from the second CS? Do you know how far for me to get to ATM machine? 2hour riding a motocycle at night!!! Fooled by the AMBANK CUSTOMER SERVICE anf both CS giving conflicting explanation. The second CS also told that account holder was requesting to block the account. WHAT??? Why should i do that??? How come AMBANK accept to block my account which is get call from a stranger claiming to be me??? Did't the CS asking to validation with sending the TAC to my mobile number? Ask my IC number? And other more question before closing my account???
[protected]
Getting feedback thru email from AMbank which telling me the proses to active back my account will be 3 days of working day. No explaination why my account was being freeze or block.
[protected]
Call for the third to CS and beung connected to the technical department. Acctually they did call me a few times these pass day but i were so busy and unable to answer the call. But then today i'd talk with the CS of technical department and fixed my online banking which is i can login it now. BUT THEN, my online banking already active, why i cant perform a bank transfer? Shown there i dont have any active account to do the transact??? (See attach picture)
Call for the fourth to CS which the duration call is 43minute but unless because there's no sign the problem being solve. Very poor service. Very unprofessional to solve a problen which is coming from Ambank employee. I'm very upset and cnsidering to talk and ask my laywer regarding the matter.
[protected]
By today if i my account still not fixed, I will not hesitate ask my lawyer to suing the AMBANK GROUP. Take noted!
My account suddently can't login Ambank Online Banking. The FIRST call to the customer service regarding the problem, the CS guide and ask to do handwrriting to [protected]@ambankgroup.com to active back the Ambank Online since and clearly inform that my ATM Card had no problem to withdrawal money. But then when i tried to withdrawal from the ATM machine, the "TRANSACTION REJECTED". Refer to your bank for any assistance. WHAT THE HELL???
The SECOND call to the CS to ask why the ATM machine reject my withdrawal??? The CS simply said if the online banking were block, the atm card also will be block. WHAT??? Why the first CS said different from the second CS? Do you know how far for me to get to ATM machine? 2hour riding a motocycle at night!!! Fooled by the AMBANK CUSTOMER SERVICE anf both CS giving conflicting explanation. The second CS also told that account holder was requesting to block the account. WHAT??? Why should i do that??? How come AMBANK accept to block my account which is get call from a stranger claiming to be me??? Did't the CS asking to validation with sending the TAC to my mobile number? Ask my IC number? And other more question before closing my account???
[protected]
Getting feedback thru email from AMbank which telling me the proses to active back my account will be 3 days of working day. No explaination why my account was being freeze or block.
[protected]
Call for the third to CS and beung connected to the technical department. Acctually they did call me a few times these pass day but i were so busy and unable to answer the call. But then today i'd talk with the CS of technical department and fixed my online banking which is i can login it now. BUT THEN, my online banking already active, why i cant perform a bank transfer? Shown there i dont have any active account to do the transact??? (See attach picture)
Call for the fourth to CS which the duration call is 43minute but unless because there's no sign the problem being solve. Very poor service. Very unprofessional to solve a problen which is coming from Ambank employee. I'm very upset and cnsidering to talk and ask my laywer regarding the matter.
[protected]
By today if i my account still not fixed, I will not hesitate ask my lawyer to suing the AMBANK GROUP. Take noted!
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91
Pending
8
Resolved
43
+60 3 2167 3000
Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia - 50450
[protected]...Thank you
dp.[protected]@gmail.Com