[Resolved] Ambank Group — staff not allow to open saving account

[Resolved] Ambank Group — staff not allow to open saving account

V valuesales Dec 18, 2018

I pay a visit to your tangkak, johor branch. I wish to open a saving account but your staff ask many question and document even i show her my blue color mykad. Below is our conversation. Tan siew pui: why you want to open an account? Me: i want a saving account at ambank Tan siew pui: do you have other bank account Me: yes Tan siew pui: it is enought if you have other bank account, why open at ambank? Me: i just need an account at ambank, can i? Tan siew pui: which bank you use frequently? Me: maybank Tan siew pui: do you have any statement? Me: yes, you need it now? Tan siew pui: yes Me: how to give you now? Tan siew pui: (Silence...) Tan siew pui: where you working? Me: bukit kangkar Tan siew pui: what you working? Me: self-employed Tan siew pui: what is it related Me: e-commerce Tan siew pui: when you start working? Me: since 2005 Me: do i need ssm to open an account? Tan siew pui: (She didn't answer this question) Tan siew pui: do you have official letter sending to your address? Me: yes. Tnb bill. Me: do i need to bring it to open account? Tan siew pui: yes Me: so i can't open a saving account today? Tan siew pui: you need to bring your tnb bill and maybank statement. Me: ok lah, i come back later. I go back to her after i buy something else where. I think back it is easy for my maid to open a rhb account, but as a malaysia, i feel she want to make thing difficult. I then go her counter and ask her name. Her name is tan siew pui. What i want to know is it true she treat a new customer like this? Is it really i need to bring document as her request? Was this information helpful? No (0) Yes (0)
Jan 19, 2019 Complaint marked as Resolved AmBank Group customer support has been notified about the posted complaint. Verified Support Dec 19, 2018 AmBank Group Customer Care's response Dear Sir/Madam We would appreciate if you can write to us at our official email channel, [protected]@ambankgroup.com. In your email to us, please provide your NRIC number and contact number for our reference. At the same time, kindly advise us the date and time you visited AmBank Tangkak branch. Should you require further information or assistance, please call 24 hours AmBank Contact Centre at +[protected]. Regards, Jeannie [protected]@ambankgroup.com For AmBank (M) Berhad / AmBank Islamic Berhad Dec 19, 2018 Updated by valuesales Dear Jeannie, Thanks for your respond to Ambank at Consumer Complaints (less than 24 hours). I did send message to https://www.facebook.com/AmBankMalaysia/ early, but looks like your Customer Care respond to Consumer Complaints faster. I will email later along with NIRC and phone number shortly to [protected]@ambankgroup.com. I heard Ambank customer care respond is very slow. I expect Ambank customer care respond within 10 days. Regards, Tay Dec 19, 2018 Updated by valuesales Today 2.09PM RM0.00 AmBank: Ticket no. CC-XXXXXXX-F5N9T8, your feedback has been logged. For follow up, please use the ticket no. provided. Today 5.27PM Get a call from Ambank staff. She listen all the story and can't believe Tan Siew Pui say I have others bank is enough, why open saving account at Ambank. She also say every bank have their policy, Ambank need letter to my address as well as bank statement. They need 4 - 5 days proceed this feedback. Thanks for concern this case.
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