[Resolved] Ambank Group — Ambank atm cut money in bank but no money out

Joni Jona

Jun 28, 2017

Address: 43100

On 19/6/17, almost to 6pm, using cimb card i tried to withdraw rm1250 from ambank atm inside 7-11 pinggiran gombak.. My balanced in acc had been cut but no money out from atm.. Call ambnk cust serv, made a report for me, and i must wait 7working days, which hari raya in the same week.. Never mentioned at me to make a report at cimb, so i didn't report.. Untill now, after hari raya, 28/6/17, i didnt get my money.. I wanna see any compensation shall i received or not for their problem.. Not my fault at all.. Thank you because ambank purely sop follower, even hari raya is coming, no empathy or reconsidering current situation.. Thank you ambank, wish u get iso for your sop dedication.

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Jul 30, 2017

Complaint marked as Resolved

AmBank Group customer support has been notified about the posted complaint.

Jun 28, 2017

Updated by Joni Jona From atm faulty, incomplete info given, no call or respond, even show no empathy to me in hari raya sensation, I want compensation..logically, paying bank loan 1day late will got penalty, so do I should practice it..correct me if I wrong

Verified Support

Jun 29, 2017

AmBank Group Customer Care's response Dear Sir/Madam,

We would appreciate if you can write to us at [protected]@ambankgroup.com.

In your email, please include your contact number and IC number for our reference.

Should you require further information or assistance, please call 24 hours AmBank Contact Centre at +[protected].

Regards,
Jeannie

[protected]@ambankgroup.com

For AmBank (M) Berhad / AmBank Islamic Berhad