[Resolved]  Ambank Group — calls for payments

Dear Customer care,

I believe this number (+[protected] which I received call today is from AMBG debts collection.

Please take note that the number which AMBG calling to ask for hire purchase payment (+[protected] is no longer registered under the name of SURIANI.

Each time AMBG call is asking for this person named "SURIANI". I am sure this person owes some outstanding/overdue loan for hire purchase with AMBG.

I know this because I also received message (SMS) asking to settle overdue hire purchase. I have made complain/notify AMBG that this number no longer used by SURIANI. I also don't know who is Suriani as this is my 2nd number and is registered under my family sub line.

Please call CELCOM to check/investigate if this number is still under your customer by the name of "SURIANI".

Please stop calling me as I don't have any loan/dealing with AMBG now. I have settled all my credit cars/loan/hire purchase with AMBG many years ago and I wish not to deal with AMBG at this moment.

last few months ago, AMBG customer service already called me to clear this matter and now i still receive sms asking me to clear my overdue hire purchase and AMBG still calling me.

I am base in overseas and receiving sms /calls will be charged. I have to settle the bill and not AMBG. I would not want to pay for my phone bill unnecessarily/some matter not concerning to me.

Thank you for your understanding. Please check with CELCOM so that AMBG will not call me again asking for SURIANI or send me sms asking to settle overdue hire purchase.

Thank you

Regards,

Ridzuan Ong
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Aug 26, 2018
Complaint marked as Resolved 
AmBank Group customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2018
AmBank Group Customer Care's response
Dear Ridzuan Ong

We regret to learn of the unpleasant experience you had encountered.

Thank you for highlighting this matter to us. We will channel your feedback to the relevant unit.

Should you require further information or assistance, please call 24 hours AmBank Contact Centre at +[protected]. You can also write to us at [protected]@ambankgroup.com.

Regards,
Jeannie

[protected]@ambankgroup.com

For AmBank (M) Berhad / AmBank Islamic Berhad
 
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