[Resolved]  Ambank Group — car loan payment

Address: 42100

I am kumutha krishnan, my fathers car payment was in pending, when i want go make payment the account was blocked and i called collection dept to open the account to make payment... I was explained my situation i said paid for one month payment first then i will arrange other pending payment also, but staff refused and force me to pay two months payment... Then i called again and i talked to other staff, said cant because the notice already out, but i checked in system still have time for notice.. Then the staff talked very rude to me. Different person give different opinion... Which one is correct?? I am not runaway without paid?? When i paid they dont want accept... I need clear details of your notice system. Can you?
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Dec 12, 2017
Complaint marked as Resolved 
AmBank Group customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2017
AmBank Group Customer Care's response
Dear Kumutha Krishnan

We would appreciate if your father can write to us at [protected]@ambankgroup.com.

Please advise your father to indicate his IC number and phone number when the email is sent to [protected]@ambankgroup.com.

Upon receipt of the email, we will channel the feedback to the relevant unit.

Should you require further information or assistance, please call 24 hours AmBank Contact Centre at +[protected].

Regards,
Jeannie

[protected]@ambankgroup.com

For AmBank (M) Berhad / AmBank Islamic Berhad
 
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